Xbox Live, Zune, Games for Windows-Live, Xbox Music, and Windows Phone Store/Marketplace

More Terms Governing Arbitration Procedures, Fees, and Incentives

These terms are part of the agreement between you and Microsoft Corporation (or, based on where you live, one of its affiliates) that governs your right to use Xbox LIVE, Zune, Games for Windows-LIVE, Xbox Music, and Windows Phone Store/Marketplace. You can find the rest of the agreement by going here.

Section 4 contains a binding arbitration clause and class action waiver. Under Section 4.5, you and Microsoft also agree to these terms:

Arbitration Procedure

You may request a telephonic or in-person hearing by following the American Arbitration Association (“AAA”) rules. In a dispute involving $10,000 or less, any hearing will be telephonic unless the arbitrator finds good cause to hold an in-person hearing instead. The arbitrator may award the same damages to you individually as a court could. The arbitrator may award declaratory or injunctive relief only to you individually, and only to the extent required to satisfy your individual claim.

Fees and Incentives

Conflict with AAA Rules

This agreement governs to the extent it conflicts with the AAA’s Commercial Arbitration Rules and Supplementary Procedures for Consumer-Related Disputes.

Download these terms