Microsoft Services Mission - Help enterprise customers do more and achieve more in a mobile-first, cloud-first world

About Microsoft Services for enterprise businesses

About

The Microsoft Services organization includes a diverse group of technical architects, engineers, consultants, and support professionals dedicated to delivering on Microsoft’s mission of empowering businesses on the planet to do more and achieve more in a mobile-first, cloud-first world.

Our more than 21,000+ people live and work around the world engaging in billions of customer and partner interactions per year through onsite, phone, web, community and automated tools.

With seven (7) regional customer support centers, 74 call centers worldwide, and by organizing our support approach by audience (Enterprise, SMB, Consumer, Advertiser, Developer, and Partner), Microsoft Services is helping a broad range of customers get the most out of their technology within 191 countries, supporting 46 different languages.

  • 5,000+ architects and consultants, along with 3,000+ Premier field engineers support our enterprise customers

  • 9,000+ serve as Customer Service & Support professionals, which includes 4,500+ personnel in Support Engineering, Product Quality & Supportability

Microsoft has tremendous breadth and depth in the products, services, and devices it offers, and Microsoft Services is uniquely positioned to bring them all together. We strive to earn the confidence, trust, and loyalty of our business customers by helping them get the most from their technology investments through strategy, planning, deployment, and support services.

We use our expertise across the broad Microsoft portfolio—along with our extensive network of partners, our technical communities, tools, diagnostics and the channels that connect us with our enterprise customers—to serve the needs of millions around the globe. We are proud to bring decades of collective experience, knowledge, and expertise that can help any enterprise customer use our technology to do great things.

Commitment to enterprise customer satisfaction

Microsoft is committed to maintaining high levels of satisfaction among our enterprise customers and partners. We work to understand your needs and use your feedback to drive innovation and the highest quality customer experience.