Microsoft Services Mission - Lead and serve our customers and partners as they realize their full potential through Microsoft devices and services.


The Microsoft Services organization is a diverse group of technical architects, engineers, consultants, and support professionals dedicated to delivering on Microsoft’s mission of empowering people and businesses to realize their full potential at home, at work and on the go.

As one of Microsoft’s largest divisions, our more than 21,000+ people live and work around the world engaging in billions of customer and partner interactions per year through onsite, phone, web, community and automated tools.

With seven regional customer support centers, 73 call centers worldwide, and by organizing our support approach by audience (Enterprise, SMB, Consumer, Advertiser, Developer, and Partner), Microsoft Services is helping customers get the most out of their technology within 191 countries, supporting 46 different languages.

  • 5,600+ architects and consultants, along with 3,000+ Premier field engineers support our enterprise customers

  • 9,000+ serve as Customer Service & Support professionals, which includes 4,600+ personnel in Support Engineering, Product Quality & Supportability

Microsoft has tremendous breadth and depth in the products, services, and devices it offers, and Microsoft Services is uniquely positioned to bring them all together. We strive to earn the confidence, trust, and loyalty of our customers by helping them get the most from their technology investments through strategy, planning, deployment, and support services.

We use our expertise across the broad Microsoft portfolio—along with our extensive network of partners, our technical communities, tools, diagnostics and the channels that connect us with our customers—to serve the needs of millions around the globe. We are proud to bring decades of collective experience, knowledge, and expertise that can help any customer use our technology to do great things.

Commitment to customer satisfaction

Microsoft is committed to maintaining high levels of satisfaction among our customers and partners. We work to understand your needs and use your feedback to drive innovation and the highest quality customer experience.

Our people and our culture

Hear Microsoft Services CTO Norm Judah describe the amazing opportunities technology offers for our customers and Microsoft Services employees.