Consumerization of IT

Consumerization of IT

Consumerization of IT

Consumers today have more choice, more options, and more flexibility in the technology that they use every day—from powerful mobile devices and computers to the social networks that they use to connect with each other. As that technology spills over into their professional lives, the line between the personal and the professional is blurring.

People want to use the same technology at work as they use at home. And although consumer technology offers some great potential benefits for the business, it also represents added risk in terms of security, privacy, and compliance. For IT, it’s about striking a balance between user expectations and enterprise requirements.

Customer stories

In-flight Windows 8 app enhances service and streamlines operations

Microsoft Services helped Emirates Airlines implement a custom solution with the security and sophistication of Windows 8 that improves their teamwork, operations, and customer service.

Deploying uniform desktops to a mobile, disbursed workforce

McKesson, a medical and pharmaceutical leader, was facing increasing complexity in desktop deployments and management, with nearly 1,000 unique and 200 types of desktop images across its end-user base. Working with Microsoft Services, it reduced these exponentially to a basic “thin image.” Remote users, nearly 7,000 of them, were given a USB drive and a network cable to, at their convenience, simply “plug and play” the installation. This solution proved so effective that McKesson is looking at adopting a “bring your own device” approach to allow end users to leverage their own devices. Read more.

Related services

Enable the kind of social and connected experiences that people expect from using consumer technology while delivering the security and privacy that you require in the enterprise.

How do your teams communicate, and what is it costing you? If your millennials rely on social and texting, your gen-Xers are e-mailing, and your baby boomers like face to face, how do you get them on the same proverbial page and keep your data secure and your costs down? Microsoft Services can help you evaluate your business and pick the right solutions that will reduce complexity and cost in how your people and your IT systems work. The time your people will save using Microsoft tools such as Yammer, Office 365, Lync, and SharePoint provides significant value to your business and is compounded by lower IT deployment and maintenance costs.

To attract new customers and retain the ones you have, you need ways to boost sales and customer satisfaction. Microsoft Services Dynamics Customer Relationship Management (CRM) and CRM Online solutions help you automate the business processes that deliver world-class customer care experiences and improve your sales and marketing impact. You can build business capabilities such as loyalty management, customer care, and social media integration through systems that are easy to use and provide business insights that can give you a competitive edge.

Protecting your business and IT assets is more critical than ever. Cloud computing, mobility, social networking, and growing volumes of information are driving constant change in the IT landscape and the way we all do business. Microsoft Services can help you protect your business against increasingly sophisticated threats.

Create applications or solutions that are as intuitive as Windows 8 and allow management and support across multiple devices and platforms whether on-premises or cloud-based.

The world of work is changing, and your employees want flexibility in where and when they work and in what devices they use. But providing convenient and safe access to meaningful corporate information on personal or multiple devices requires new approaches in how you manage security and maintain consistency and compatibility across device platforms and line-of-business applications. Microsoft Services helps you use new technologies and innovations driven by IT trends such as the consumerization of IT (CoIT) and bring your own device (BYOD). Our solutions can help you envision the experience you want for your employees and customers and build the apps and deploy the infrastructure that will meet the needs of your business and offer the best possible return on investment.

Delivering quality products or services to your customers and running an agile competitive business often comes down to how well you can plan your resources and manage your core business functions. Microsoft Dynamics AX is a business solution that supports industry-specific and operational processes, along with comprehensive enterprise resource planning (ERP) functionality for financial and human resources management. Because these solutions work with—or just like—familiar Microsoft software, your people can use these streamlined processes more quickly and easily, compounding the value they bring to your business.

Your organization has a tremendous opportunity to make information more easily accessible to customers, employees, or others you choose, along with the ability to provide that data on any device, at any time, through modern applications connected to cloud services. Microsoft Services can help you develop modern applications and modernize legacy applications to capitalize on IT paradigms, including cloud, social, mobility, and big data.

With the help of Microsoft Services Premier Support for Developers, you can accelerate and streamline your software development cycle. By working side by side with experts from Microsoft and engaging in training programs, workshops, and labs, we will help your people enhance their skills, develop with Microsoft standards and recommended practices in mind, and create more successful and effective applications.

Featured

Riding the wave of the consumerization of IT

Historically, IT departments procured and managed computing devices for their employees. As mobile computing devices have evolved from laptops to smartphones to tablets that can go anywhere, IT departments are facing a wave of personal devices with which employees want to access and interact with corporate data.

Microsoft IT has embraced this wave, riding it to the point where the following is true today:

  • Two-thirds of (Microsoft) employees are active on Twitter, a social-networking website from which users can send short messages to family and friends, known as their followers.

  • 94,000 Windows Phone devices synchronize to the Microsoft corporate network.

  • 2,000 cloud-based apps comprise the Microsoft portfolio, which properly identified devices can leverage.

  • Microsoft IT currently provides and supports 22,000 wireless access points and has saved approximately $300,000 U.S. dollars annually, per facility, through enabling users to connect remotely by using DirectAccess, a feature of Windows 8, and Windows Server 2012 R2.

Related resources

Flexible Workstyles and Enterprise IT (white paper)

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