Premier Support Proactive Services

Risk and Health Assessment Program (RAP) as a Service is one approach to proactively assessing and improving your IT health

Premier Support Proactive Services

As your business evolves, so do your systems, your infrastructure, and your people. Microsoft Premier Support Proactive Services help you identify and address potential issues and risks up-front to make sure that your IT systems are healthy and stay that way. Through a range of professional services, including assessments, planning, training, and process improvement, we work with you to optimize your IT environment, develop your people, and increase productivity.

Your value

Microsoft Premier Support Proactive Services can help you:

  • Minimize risk and downtime

  • Reduce support costs through prevention

  • Implement best practices

  • Increase the stability and performance of your IT systems

  • Increase your IT staff expertise and improve alignment between business goals and IT

  • Speed the time it takes for your people and your systems to benefit from new technology

Our approach

Our goal is to understand the alignment of business and IT and assisting you in getting business value. We help you through optimizing and developing scale within your organization. We can also provide you with support in running and onboarding Microsoft Solutions. Premier has organized our Proactive services in 3 categories to assist you:

Designed to identify current and future problems that could occur in a given environment or operation based on lessons learned, a Proactive technical and operational assessments are essential services that can help Premier customers minimize the occurrence of critical support incidents in the future.

Education solutions teach you how to use, troubleshoot, and operate Microsoft technology to minimize risks and issues, while proactively preventing risks and issues from occurring in the future

Operate contains practical services to help manage people, process and technology related issues and risks to help ensure business goals are realized


Healthcare provider chooses proactive health for IT

When the speed and quality of health care at infant centers and schools were affected by IT outages, this Netherlands health agency chose proactive and reactive components of Premier Support. The corporate information manager explained that now, “The 'health checks' are being used as a guideline. We are therefore able, eventually, to operate more proactive than reactive. The result is that our IT environment is gaining more trust.