Premier Support

Gain the most benefit from your IT infrastructure by pairing your business with Microsoft Services Premier Support. Our dedicated support teams provide continuous hands-on assistance and immediate escalation for urgent issues, which speeds resolution and helps you keep your mission-critical systems up and running. We help you evaluate your IT health and provide the training or tools your teams need to “get healthy and stay healthy.”
By connecting you with the right subject matter engineers who can solve your issues right away, and a technical account manager whose job it is to understand your business challenges, you receive unparalleled expertise, accelerated support, and strategic advice tailored to your unique IT environment.
Your Value
Proactive Services can help you minimize risk and downtime and reduce support costs through prevention. Direct assistance with planning, rollouts, and rigorous health checks and remediation services:

Operations assessments to help streamline processes, including security measures and resource allocation

Hands-on training and knowledge transfer to help increase IT staff expertise and improve alignment.

Accelerated response times—you speak to the correct subject matter experts right when you need them.

Access to a global network of experts with unmatched knowledge of Microsoft products

Our Approach
As your business evolves, so do your systems, infrastructure, and the skills of your people. Microsoft Services Premier Support provides a wide range of IT support services, including IT staff training, health and risk assessments, and best practices. Our support services' IT-focused approach helps you identify and address potential issues and risks up-front to make sure that your IT systems are healthy and stay that way with Proactive Services.
Microsoft Services Premier Support options are available for our enterprise customers and partners. Many of our enterprise IT customer and partner’s environment is dependent on applications and developers who innovate on the Microsoft platform you can connect with deep expertise with Microsoft development technologies, Microsoft Premier Support is available for on premise, in the cloud or hybrid solutions. Many of our services are optimized to assist your enterprise IT in migration and support in complex transitional environments and solutions.
  • As a global enterprise ourselves, we understand the need for comprehensive solutions that provide expert resources and support for multiple regions, services that drive global IT efficiencies, and knowledge and resource sharing across locations. Microsoft Services serves 75 percent of global Fortune 1000 companies across multiple industries.
  • Microsoft Premier Support for Developers provides an end-to-end managed support across the full Microsoft developer platform: on-premises, hybrid, or in the cloud—helping your company throughout the development lifecycle. Create high performing and secure application while enhancing your organization's skills by working side by side with experts from Microsoft and engaging in training programs, workshops, labs and best practices.
  • Stay ahead of the curve with flexible, managed IT support solutions for you and your customers that will also help to grow your business and develop a more productive relationship with Microsoft. Microsoft Premier Support for Partners delivers proactive support services for developing, deploying, and supporting Microsoft technology whether on-premises, hybrid, or in the cloud. As the only partner program with complete, end-to-end managed support across the full Microsoft platform, Premier Support for Partners also provides a powerful marketing tool to gain competitive advantage in the marketplace.
  • PMC is a holistic, in-depth solution, covering the interdependencies and interactivities among Microsoft server products across your mission critical environment. PMC emphasizes a proactive approach that helps maximize uptime, optimize performance and lower the total cost of ownership for your mission critical solution.
In addition to the core capabilities delivered as part of Premier Support, Microsoft Services offers Solution support for customers operating mission-critical, complex or unique workloads. Solution support programs include:
  • You can work in new, more productive ways with the cloud. However, as your business evolves to utilize the power of the cloud, so must your systems, your processes, and the skills of your people. Challenges in adjusting can keep you from operating and realizing the value of IT investments successfully.
  • We help you through optimizing and developing scale within your organization. We can also provide you with support in running and onboarding Microsoft Solutions.
  • Technology trends indicate a steady transition of IT services to the Cloud. Premier Support for Microsoft Azure helps customers accelerate their Cloud implementation, reduce cost, and maximize uptime. Customers receive specialized IT support services for Cloud applications and infrastructure, a designated Cloud support delivery manager, priority incident handling, and proactive services to maximum uptime.