Support: Premier Support Services

Support: Premier Support Services

Gain the most benefit from your IT infrastructure by pairing your business with Microsoft Services Premier Support. Our dedicated support teams provide continuous hands-on assistance and immediate escalation for urgent issues, which speeds resolution and helps you keep your mission-critical systems up and running. We help you evaluate your IT health and provide the training or tools your teams need to “get healthy and stay healthy.” By connecting you with the right subject matter engineers who can solve your issues right away, and a technical account manager whose job it is to understand your business challenges, you receive unparalleled expertise, accelerated support, and strategic advice tailored to your unique IT environment.

Your value

With support from Microsoft Services, you receive:

  • Accelerated response times—you to speak to the correct subject matter experts right when you need them

  • Access to a global network of experts with unmatched knowledge of Microsoft products

  • Direct assistance with planning, rollouts, and rigorous health checks and remediation services

  • Operations assessments to help streamline processes, including security measures and resource allocation

  • Hands-on training and knowledge transfer to help increase IT staff expertise and improve alignment between business goals and IT investments

Our approach

As your business evolves, so do your systems, infrastructure, and the skills of your people. Microsoft Services Premier Support provides a wide range of services, including IT staff training, health and risk assessments, and best practices. Our approach helps you identify and address potential issues and risks up-front to make sure that your IT systems are healthy and stay that way with Proactive Services.

Microsoft Services Premier Support options are designed for the needs of large and mid-market organizations. And because the health of any enterprise IT environment is dependent on developers who innovate on the Microsoft platform and partners with deep expertise with Microsoft technologies, Microsoft Services offers targeted Premier Support offerings for developers and Microsoft partners as well:

As a global enterprise ourselves, we understand the need for comprehensive solutions that provide expert resources and support for multiple regions, services that drive global IT efficiencies, and knowledge and resource sharing across locations. Microsoft Services serves 75 percent of global Fortune 1000 companies across multiple industries.

With the help of Microsoft Services Premier Support for Developers, you can accelerate and streamline your software development cycle. By working side by side with experts from Microsoft and engaging in training programs, workshops, and labs, we will help your people enhance their skills, develop with Microsoft standards and recommended practices in mind, and create more successful and effective applications.

Through Microsoft Services Premier Support for Partners, you can deliver support for Microsoft products and services directly to your end customers. This customizable managed support offering makes Microsoft an extension of your organization, giving you access to the latest information, guidance, and expert assistance you need to meet your customers’ needs.

In addition to the core capabilities delivered as part of Premier Support, Microsoft Services offers Solution support for customers operating mission-critical, complex or unique workloads. Solution support programs include:

Your business success is directly tied to the strength and stability of your mission-critical systems; outages can be costly in terms of dollars, customer impact, and reputation. With Premier Mission Critical Support, you receive the highest level of service and support Microsoft can offer to help drive higher performance and uptime of your critical solutions built on Microsoft technologies.

Office 365 enables you to work in new, more productive ways. However, as your business evolves to utilize the power of the cloud, so must your systems, your processes and the skills of your people. As part of your successful Office 365 team, Microsoft can help you overcome key challenges with a proven, holistic approach to cloud-based support.

Technology trends indicate a steady transition of IT services to the Cloud. Premier Support for Microsoft Azure helps customers accelerate their Cloud implementation, reduce cost, and maximize uptime. Customers receive specialized services for Cloud applications and infrastructure, a designated Cloud support delivery manager, priority incident handling, and proactive services to maximum uptime.

Add the Microsoft Premier Support for Lync enhancement package to your Premier contract and choose from a variety of support options - each aligned to your deployment lifecycle, organizational capabilities and desired level of support services.

Featured

Enhanced infrastructure, streamlined maintenance, and a more strategic IT

To better manage PCs in widely distributed locations, update their e-mail messaging environment, standardize a key business app, and increase knowledge within the IT team, Sberbank relied on Microsoft Services. They now enjoy reduced system downtime, lower risks with deployments, and faster recovery and maintenance.

Utility trims operating costs with holistic support

Marafiq wanted to improve its process for network updates, implement a proactive approach to IT health, and streamline IT operations, including help desk efficiency. Microsoft Services helped assess critical business systems and integrate proven practices that have allowed them to reduce operating costs by about 25 percent, improve system reliability, and better align IT capabilities to business goals.

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