Review and ratings for the Nokia Lumia 1020

Nokia Lumia 1020
★★★★★ ★★★★★
Average user rating 4.2/5 out of 337 reviews
82.79% of users recommend this product
  • Fails to Live Up to Potential

    Overall Rating
    ★★★★★ ★★★★★

    After almost a year of using this phone, I still regret getting it. The Best: -- Lightweight and perfectly sized for its features. -- Camera is good for well lit scenes. But if you are looking for a camera that will go anywhere, do anything, forget it. At the end of the day, the quality is no better, and I argue lower, than iPhone or Samsung Galaxy cameras I've used. The Rest: -- Battery life is poor under moderate use. Out for the day and need to make calls, read emails, and check information via the web? Expect 4-6 hours max on the battery. And since the battery can't be user-replaced, you are stuck carrying a charger or recharging unit, doubling or tripling the net weight. -- Apps. They just don't exist for Windows Phones. More than half of my frequently used business apps that are on iPhone and Android just aren't here. And until a recent Windows 8.1 update, I couldn't access the web-based equivalent apps via the browser due to a glitch in it. I was one week away from throwing the phone away when the browser glitch was fixed via the update. -- Slow response from Microsoft to fix well documented, critical issues. See above. The browser glitch was documented in Microsoft's online user forums for over a year before it was fixed. And not being able to log into key business sites (American Airlines, for example# was a MAJOR issue. -- Lots of promise, little delivery. The integration of Microsoft products across platforms is the marketing buzz from them. But in practice, it's a nightmare. I feel I am using a prerelease version of software all the time. And it has gotten only worse with the Windows 10 release. Examples: Office on the phone won't open password-secured files, such as an Excel file where I keep confidential information. Contacts get duplicated in odd ways, or fail to propagate across devices. If the software worked as promised, it would be great. But it just doesn't. Microsoft needs a Steve Jobs to kick and scream and send it back until it works well. -- Camera is limited to well lit scenes. But if you are looking for a camera that will go anywhere, do anything, forget it. At the end of the day, the quality is no better, and I argue lower, than iPhone or Samsung Galaxy cameras I've used. -- Mechanical quality is poor. I dropped the phone about 1 foot onto a desk, and the screen splintered. Not cracked, but splintered into 100+ shards. Had it replaced - replacement parts are 2x to 3x iPhone and Samsung parts. Screen and/or case has since warped a bit, so that the screen is separating from the case on one side. In summary, this phone has potential, but the lack of promised functionality and no apps make this #and other Windows phones) a no-go.

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  • This is the worst phone we have ever purchased.

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    We purchased this phone for my daughter and it has already been replaced under warranty once. Now it is not working again and we are about 6 months from being eligible for upgrade since she has only had the phone for a little over a year. It freezes and overheats for no reason, it won't charge and now the flashlight will not turn off. I will NEVER purchase another Nokia product!

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  • excellent camera,fast responf,everything in sight

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    great colors , rugged, great camera the best, easy to use but expensive. great radio and video streaming

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  • phone was mint till

    Overall Rating
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    Phone was mint untill update after that doesn't work and I'm not the first there is hundreds not happy

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  • Camera defective

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    At first, I was extremely excited to switch to this phone after having a long history with the iPhone. When I began to use the phone the experience was satisfying at first. Within a couple of weeks that satisfying experience turned around rapidly. The selling point of the phone began to malfunction. Later I found that others had ran into the same problem I was having. Even more discomforting was the fact that this was a very common issue. The rest of the phone ran smoothly the majority of the time... But, still had problems with the device hard crashing and had to be hard rebooted quite frequently. Finally, the only other thing I could complain about is the disappointment of the windows store. App selection and variety is very small and unsatisfying. I would not recommend this phone. Your best bet is to choose a different model if you're set on windows. With that being said, if you are not set on the idea of windows then I would highly suggest staying with IOS or Android.

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  • This product is starting to get issues.

    Overall Rating
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    The camera turns photos yellow. The mic stopped working. When people call me, they complain about static and unclear voice. There are no bank apps. This phone use to be good, but now in 1.5 years of use, its finally showing its faults.

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  • Best phone on the market in my opinion.

    Overall Rating
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    I'm so glad this phone will have Windows Phone 10 because I don't intend on getting a new phone anytime soon. This phone has a beautiful camera and the phone itself has strength. I've had the phone for two years and it's still going strong. The battery lasts for a while but I have the camera grip/extra battery so I can have more time using the phone.

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  • Camera not Worth it

    Overall Rating
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    Camera is not a point and shoot. Constantly trying to manually adjust the settings to get the best shot. Then its too late. Moments over. The camera actually saves your photos in two formats. Large (you can only use after transfer to a pc) small used for texts and such. I never connect phone to a pc so this feature is useless for me. I think the general OS works well. Find it easier than Samsung galaxy phones. Finding apps and people much quicker. I actually enjoy using the phone. Ya it has bugs, simple on and off tend to fix. Had it warrantied twice for headphone jack and speaker phone didnt work. By far works more flawless than my galaxy 3. Bad note. AND THIS WILL BE THE REASON I SWITCH BACK. The lack of integration with goggle products will kill the windows user. Bing does not work as good as google. Bing maps does not work as good as google maps. My business uses links to google maps and it doesn't work quite rite. Likely due to no app and its forced to use web based. Fix these two issues and ill stay Microsoft. Oh and put out another phone.

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  • Poor camera and not enough apps

    Overall Rating
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    I have had my phone for a year and about two months ago my camera started to act up, the problem is the focus. It will not hold focus no mater what I try. I am also a DSLR user so I know a bit about cameras. I actually got this phone because of the camera capability, the phone functions were secondary to me. I have tried everything but apparently NOKIA wont acknowledge the problems everyone is starting to have with the camera function. Also, most common apps for android and iPhone are not available for windows phones, I guess is time I reconsider, what phone I should get next.

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  • Best camera Lacking in other places

    Overall Rating
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    This is the best camera phone by far and I've had Samsung and IPhones and there cameras don't even compare. But the app store is lacking greatly in apps things like no snapchat or a working YouTube. But I noticed that third party apps are the way to go. With apps like 6tag and my tube that work better than the actual apps like YouTube and Instagram. I've had this phone for almost three years and never had any real issues with it. Overall this is a very productive and durable phone.

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  • Love this phone.

    Overall Rating
    ★★★★★ ★★★★★

    My phone before 1020 was iphone5s. Big difference between the two. Own three iPhones before but when I compare the iPhone looks so simple and dull. The iPhone seems like just a app holder. iOS does have a lot more apps which gives it a huge advantage but the app that windows have are useful. The camera on the 1020 is superb along with the camera app. The screen is beautiful colorful. I dropped my 1020 in a hot tub 8months ago. After 20min my phone went haywire and died. I put the phone in a bag of rice for three days and it started back up and worked fine, no problems since. Hope Nokia makes the next 1020 same size as the 1520. The wireless adapter for the 1020 is too much and hard to find. Should have been built in.

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  • I love my Nokia

    Overall Rating
    ★★★★★ ★★★★★

    As a Student in college I can appreciate the ability this phone has to keep me on track. With apps such as My Study Life, One Note and Office built into the phone it is an unrivaled necessity for a student on the go. this phone's camera is simply amazing for taking club photos, hiking videos, adding Gifs to Tumblr, and even doing YouTube tutorials. I am currently a club President and keeping up with my officers is sometimes difficult, however the amazing front face camera makes Skype calls easier from my phone when my laptop is not available. I have six different Windows email accounts and this phone always keeps me up to date on them THANK YOU CORTANA! I was so excited when I learned that in my next update I would get Cortana she has been amazing! From getting me out of traffic and to meetings on time to making sure that my studying gets done in a timely manner. I will admit this can be a useful phone for an older person as well seeing as how my grandmother owns the same phone, but she gets a whole different experience out of her phone.

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  • Software issues caused this phone to break twice.

    Overall Rating
    ★★★★★ ★★★★★

    The first time this phone broke, the camera flash started turning on with no warning and I couldn't open the camera app to take a photo. The phone would also shut off randomly and wouldn't send or receive texts on multiple occasions. The second time it broke, the phone gave no warning of something being off. The screen simply stopped working and couldn't be repaired. In both cases there was no water or drop damage. The software just went crazy. In all other ways this phone was wonderful! Fantastic camera, super easy to use and connect with my other windows products. There is a very limited App Store, however, so you'll have to wait a while for the newest apps to pop up. I don't even think there's a snapchat app yet.

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  • Phone is Great! Except for one thing...

    Overall Rating
    ★★★★★ ★★★★★

    This phone works great. I love using the camera, and the battery life is pretty decent. The start screen with the live tiles is very useful. However, there is one problem, which does not seem like much, but affects how I use my phone dramatically: there are barely any good apps on it. I like to get as much use as possible out of my phone and with a Windows phone, it's very hard. Simple apps, like YouTube and SnapChat, are not available, and other apps that are available, such as Tumblr and Facebook, work poorly. Whenever I hear of a useful app through any form of advertising, the app is never available for Windows. This is my first time with a Windows phone. If you are a longtime user of Windows and enjoy the software, yes I would recommend this phone. However, if you are new to Windows, I would not recommend it.

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  • love my phone

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    Easy to use, old person friendly.

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  • Amazing Camera, Ok Phone BUT NO WIRELESS CHARGING

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    I don't really know why they have it under the wireless charging filter because it does not have that without the case. Camera is unmatched, apps constantly update and operating system is reliable.

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  • The best phone ive ever owned.

    Overall Rating
    ★★★★★ ★★★★★

    Not only is it my phone but I also consider it my miniature tablet when I'm away from my surface pro 3 or laptop. I love that I constantly get microsoft and app updates plus it has the best audio when blue toothing to my cars head unit. Do I also need to mention the camera of all phone cameras? This phone is major of epic proportions, so many people sleeping on it all I can do is feel sorry for the androids and laugh at those bad apples.

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  • 3rd Phone

    Overall Rating
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    This is my 3rd windows phone and I absolutely love it! The camera is great, but it isn't my selling feature. The operating system is great and works very fast and efficiently. Keep it up Microsoft!

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  • Excellent camera, substandard phone.

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    While I am extremely happy with the camera, I have to use my bluetooth 100% of the time because the speaker cuts off every other word if I try to use the phone to communicate. I actually use a second phone now for phone calls and use this phone mainly as a camera.

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  • LOVE my 1020

    Overall Rating
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    The phone itself is amazing, especially the camera. Phone connectivity great, Bluetooth & NFC same. GPS is a serious battery draw but generally battery life is good at ~36hrs. Windows App Store needs to increase the number of apps, but that's not the phones problem.

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