Important: Connections in all conditions cannot be guaranteed. Never rely solely on any wireless phone for essential communications like medical emergencies.

Before making the call:

  • Switch the phone on.

  • If the phone screen and keys are locked, unlock them.

  • Move to a place with adequate signal strength.

  1. Press start key, and tap phone icon > dialer icon.
  2. Enter the official emergency number for your present location. Emergency call numbers vary by location.
  3. Tap call.
  4. Give the necessary info as accurately as possible. Do not end the call until given permission to do so.

You may also need to do the following:

  • Put a SIM card in the phone. If you don’t have a SIM, tap emergency call when you get an error message about a missing SIM.

  • If your phone asks for a PIN code, tap emergency call.

  • Switch off the restrictions in your phone, such as call restriction, fixed dialing, or closed user group.

  • When you switch your phone on for the first time, you are asked to create your Microsoft account and set up your phone. To make an emergency call during the account and phone setup, tap emergency call.

  • If the mobile network is not available, you may also try making an internet call, if you can access the internet.