If you’re thinking of sending your tablet for repair, check these easy steps first. They may fix the issue and save you time and effort.
1. Restart your tablet
Close any desktop apps you have open.
Swipe in from the right edge of the screen, and tap Settings.
Tap Power > Restart.
If you tablet does not respond to touch or mouse, do the following. This does not delete any of your personal files or settings.
Press and hold down the power key for 10 seconds. Tablet turns off. If holding down the power key for a period of 15 seconds does not shut down the device. You may try holding down the power and volume-down button together for a period of 70 seconds. This will shut down the device.
Press the power key to start the tablet again.
2. Charge your tablet
Plug the charger to a wall outlet.
Connect the charger to your tablet.
When your tablet indicates a full charge, disconnect the charger from the tablet, then from the wall outlet.
If the battery is completely discharged, it may take several minutes before the charging indicator shows.
If the battery hasn’t been used for a long time, you may need to connect the charger, then disconnect and reconnect it to begin charging.
3. Refresh your Windows system
Refreshing your Windows system reinstalls Windows without removing your personal files, settings, the applications that came with your tablet and applications that you have installed from Windows Store
- Swipe in from the right edge of the screen, and tap Settings > Change PC Settings > Update and recovery
Under Refresh your PC without affecting your files, select Get started and follow the instructions on the screen.
4. Reset your tablet
If your tablet isn’t working properly, resetting can help solve issues. Note: Not all content, such as music and other files, stored on the hard drive is automatically synced to SkyDrive. Make sure you’ve made backup copies of your content, for example, on an external hard drive or memory card or stick before reinstalling Windows.
- Swipe in from the right edge of the screen, and tap Settings > Change PC Settings > Update and recovery > Recovery
Under Remove everything and reinstall Windows, tap Get started. When asked, select Fully clean the drive. Your tablet resets. This takes several minutes.
Confirm language and region settings, and log in with your Microsoft account, or local account if you don’t have a Microsoft account.
- To update software, swipe in from the right edge of the screen and tap Settings > Change PC Settings > Update and recovery > Windows update > Check now > View details -> Install
To complete the installation of software updates, restart your tablet.
After restarting, your tablet searches for updates to preinstalled apps. This may take up to 20 minutes. Update the apps, and you’re good to go. You can reinstall all purchased apps from Store.