This is likely a syncing issue. Tap the back button to exit and tap the “+” again, sometimes it takes a few seconds for the Microsoft gift card option to appear.
- What happens to my map if I restore my Windows Phone to factory settings (hard reset)?
- Can I move or save apps to my memory card on my Lumia phone?
- Does my Lumia support “Hey Cortana” Voice Activation?
- I forgot my Nokia account password for my Lumia. How do I recover my account?
- How to unlock the lock screen on my Lumia when Narrator is turned on?