Why can I not see new features after updating to Lumia Cyan?

Your phone automatically checks for updates on a weekly basis. If you have a Wi-Fi connection, your phone will download the update once it’s available. To change the settings, or manually check for updates, just tap Settings > phone update.

Please note there may be several parts to the Lumia Cyan update, which require a Wi-Fi connection to download. The update status will inform you if your phone is up to date.

Once you’ve got Lumia Cyan on your phone, there may be some additional app updates from the app Store to fully enable all the new features.

Some users may find they need to verify the Microsoft account password for the app Store downloads the updates. Please check Settings > email+accounts > Microsoft account. It will say 'attention required' if you are required to enter the password.

For more information please visit our conversations page.