Help and support

When you want to learn more about your phone, or if you're unsure how your phone should work, there are several support channels for you to check.

  1. To help you get the most out of your phone, read the user guide thoroughly.

    Explore http://www.nokia.com/support where you can find:

    • Troubleshooting info

    • Discussions

    • News on apps and downloads

    • Software update info

    • Further details about features and technologies, and the compatibility of devices and accessories

    For support videos, go to http://www.youtube.com/NokiaSupportVideos or http://go.microsoft.com/fwlink/?LinkId=238503.

If your phone isn't responding

  1. Do the following:
    • Press and hold the volume down key and power key for about 10 seconds. The phone switches off. To switch your phone back on, press and hold the power key.

    • Restore the original factory settings

    If your issue remains unsolved, contact Nokia for repair options. Before sending your phone for repair, always back up your data, as all personal data in your phone may be deleted.

    If you need to identify your phone, to view the unique IMEI number of the phone, dial *#06#.