This is likely a syncing issue. Tap the back button to exit and tap the “+” again, sometimes it takes a few seconds for the Microsoft gift card option to appear.
- Why does my Lumia only show phone number of caller or SMS sender, although the contact name is listed in People hub?
- My Lumia touch screen is not responding or is responding the wrong way
- My Lumia's battery does not get fully charged
- I am not receiving audio when playing music or games on my Lumia phone
- How can I prolong the battery life of my Lumia phone?