Make sure you are logged in with your Nokia account and that you are subscribed to MixRadio+. Check this by going in to Settings & help in the Mixradio application.

  1. If you are not signed in automatically, select Account > Sign in.
  2. If you need to log out to use a different account, go to your phone Settings > System > Nokia account and from here … > delete > delete. To sign in again, open the MixRadio application > select Settings & help > account > sign in.

Make sure that you are allowed High Quality streams and downloads. To check this:

  1. Open MixRadio application.
  2. Go to Settings > audio quality.
  3. Set Allow high quality audio streams and download toggle switch either over Wi-Fi or Mobile Network or both.

If you are downloading mixes to use Offline and wish to download High Quality, make sure you are logged in and are allowing High Quality streams and downloads for your current connection before you start to download.

 

This topic is valid for:

Nokia Lumia Icon,Nokia Lumia 1520,Nokia Lumia 1320,Nokia Lumia 1020,Nokia Lumia 928,Nokia Lumia 925,Nokia Lumia 920,Nokia Lumia 830,Nokia Lumia 822,Nokia Lumia 820,Nokia Lumia 810,Nokia Lumia 735,Nokia Lumia 635,Nokia Lumia 630,Nokia Lumia 620,Nokia Lumia 530,Nokia Lumia 521,Nokia Lumia 520