First Try easy fixes

If you are thinking of sending your phone for repair, check these easy steps first. They may fix the issue and save your time and effort.


Restart your phone Easy fix 1: Restart your phone

Switch your phone off and take the battery out. Wait a few seconds put the battery in and switch your phone on.



Charge your phone Easy fix 2 : Charge your phone

Charge the battery
1. Plug the charger to a wall outlet.

2. Connect the charger to the phone.

3. When the phone indicates a full charge, disconnect the charger from the phone then from the wall outlet.

If the battery is completely discharged it may take several minutes before the charging indicator is shown or before you can make any calls.

If the battery has not been used for a long time, to begin charging, you may need to connect the charger then disconnect and reconnect it.

Software update

In many cases software update is just what is needed to get your phone working smoothly again.

See how to update the software

Sorry we couldn't fix the problem online. For further assistance:

Contact Microsoft Many service providers offer custom repair solutions for their customers. Please contact your service provider to determine if they have a repair option for you.

Contact  your Service provider



recycle_3b For a convenient quick and easy way to get your device repaired by Microsoft send it to us via post or UPS.

Send for repair