Try easy fixes first

If you are thinking of sending your phone for repair, check these easy steps first. They may fix the issue and save your time and effort.

1. Restart your phone

If your phone has a removable battery, switch your phone off, take the battery out, put it back in after a few seconds and switch your phone on.

If your battery is not removable, switch the power on and press and hold the power key until the phone vibrates and turns off. Then switch your phone on.

2. Charge your phone

  1. Plug the charger to a wall outlet.
  2. Connect the charger to the phone.
  3. When the phone indicates a full charge, disconnect the charger from the phone then from the wall outlet.

If the battery is completely discharged it may take several minutes before the charging indicator is shown or before you can make any calls.

If the battery has not been used for a long time, you may need to connect the charger then disconnect and reconnect to begin charging.

3. Restore to factory settings

Restore original settings: If your phone is not working properly you can reset some settings to their original values. This does not affect documents or files stored on your phone but we recommend you take a back-up before restoring to factory settings. See instructions in the user manual.

  1. End all active calls and connections.
  2. Select: > Settings and Phone > Phone management > Factory settings > Restore.
  3. If asked, type in the security code.

After restoring the original settings the phone switches off and then on again. This may take longer than usual.

Software update

In many cases software update is just what is needed to get your phone working smoothly again.

See how to update the software

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