Find out if your device is ready for collection.


  • This tool is only for phones and Lumia tablets, not accessories, batteries or other devices.
  • Skip the slashes when you type in the serial number.

To find serial number (IMEI), try one of the following:

  • Find the serial number in the repair request confirmation email you received.
  • Check the original sales package or sales receipt/contract.

Example (make sure all letters are in caps):
ESN: 12345678912 (11 digits)
IMEI: 123456789123456 (15 digits)
MEID HEX: 123A456B789C123 (14 or 15 characters)

This tool provides repair status for devices sent to our Authorized Service Centers only. This information is provided as a courtesy. The online information reflects the latest status update provided by the repair center for customers and is the same information available to the Contact Center. Microsoft reserves the right, in its sole discretion, to change or discontinue the Service. Microsoft does not offer any guarantee, warranty, or promise with respect to the availability, correctness, or operability of the service.

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