Customers Strongly Endorse New Microsoft-Novell Deal
Dec. 11, 2006
Just-released survey shows more than 90 percent favor vendor cooperation on interoperability.

REDMOND, Wash., and WALTHAM, Mass. — Dec. 11, 2006 — A survey of technology decision-makers shows very strong customer support for the recent agreement between Microsoft Corp. and Novell Inc. designed to improve interoperability between Windows Server® and SUSE Linux Enterprise. Nearly all respondents agree with improving interoperability, having products that work well together, and having tools that make it easier to manage mixed Windows® and Linux environments. The survey, jointly commissioned by Novell and Microsoft, was conducted by Penn, Schoen & Berland Associates Inc., a respected independent market research firm.

“Microsoft and Novell entered into this agreement to make it easier for customers to deploy Windows Server and Linux together,” said Susan Heystee, vice president of Global Strategic Alliances at Novell. “The results of this independent research show the majority of approval numbers over 80 and 90 percent. These high numbers don’t surprise me because they match the very positive reception that we’ve gotten from customers. This survey supports our belief when we entered the agreement with Microsoft: Collaboration on behalf of the customer is a winning proposition for all parties involved.”

“This survey confirms for us what we’ve been hearing from customers all along. They want technology vendors to work together to promote interoperability and to stand behind the products they sell and service,” said Susan Hauser, general manager of customer advocacy at Microsoft. “Customers who have mixed-source environments want their platform providers to work better together to tackle the complexity and cost of integration. Through our work with Novell, we’re doing just that.”

Penn, Schoen & Berland conducted 201 interviews Nov. 17–20 with IT executives, managers or staff whose primary job is in a formalized IT department, or who perform IT functions in a non-IT department but who have significant technology purchasing authority. Organizations had to have at least 500 PCs to participate in the survey. The survey did not intentionally target, but did break out, results for respondents whose companies deploy both Microsoft® Windows and SUSE Linux from Novell, as well as Red Hat Linux. Among the key findings were these:

  • Ninety-five percent approve of the collaboration between Novell and Microsoft. Microsoft, Novell and customers all benefit from collaboration. More than 90 percent of respondents approve of the Microsoft and Novell collaboration, believing it will benefit IT customers and increase interoperability of IT systems.

  • Eighty-seven percent said that customers benefit if leading Linux distributors and Microsoft worked more closely with one another. Four out of five believe their organization would consider doing more business with Linux dealers if Linux providers establish an alliance with Microsoft.

  • Sixty-seven percent said they’re more likely to consider deploying SUSE Linux from Novell. The Microsoft-Novell collaboration increased customer consideration of SUSE Linux. More than two-thirds of all respondents, and 79 percent of respondents who currently use Red Hat, said the agreement was more likely to make them choose SUSE Linux for their data center.

  • Ninety-seven percent said they wanted platform providers to improve interoperability of their systems. Interoperability is the area where respondents want the most focus. Customers want their platform providers to work together to improve the interoperability of their systems and provide tools that make it easier for the end user to navigate both Linux and Windows environments.

  • Eighty-nine percent want technology companies to take responsibility for the intellectual property in the products they ship. Also, more than seven in 10 are more likely to deploy Linux with intellectual property rights, which would limit their corporation’s exposure to risk. These customers see it as the responsibility of their vendors to work out intellectual property issues before deploying services.

A copy of the full survey results is available at the end of this press release.

About Penn, Schoen and Berland

Founded in 1975, Penn, Schoen and Berland Associates (PSB) has been a WPP (LSE: WPP; NASDAQ: WPPGY) company since 2001. PSB is a strategic communications firm that specializes in research-based recommendations for its clients. PSB has conducted research studies for Microsoft over the past 8 years. PSB has offices in Seattle, New York, Washington, Denver, Los Angeles and London.

About the Microsoft and Novell Agreement

On Nov. 2, 2006, Novell and Microsoft announced a collaboration in which the companies agreed to jointly build, market and support a series of new solutions to improve interoperability, deliver powerful new virtualization capabilities, make Microsoft and Novell products work better together, and provide their customers with patent coverage for their respective products. More information on the agreement between Novell and Microsoft can be found at http://www.novell.com/linux/microsoft and http://www.microsoft.com/interop/msnovellcollab.

About Novell

Novell, Inc. (Nasdaq: NOVL) delivers infrastructure software for the Open Enterprise. We are a leader in enterprise-wide operating systems based on Linux and open source and the security and systems management services required to operate mixed IT environments. We help our customers minimize cost, complexity and risk, allowing them to focus on innovation and growth. For more information, visit http://www.novell.com.

About Microsoft

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.

Note to editors: If you are interested in viewing additional information on Microsoft, please visit the Microsoft Web page at http://www.microsoft.com/presspass on Microsoft’s corporate information pages. Web links, telephone numbers and titles were correct at time of publication, but may since have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at http://www.microsoft.com/presspass/contactpr.mspx.


Penn, Schoen & Berland Survey Results

Key Findings

  • Customers benefit from the Novell-Microsoft collaboration. Over nine out of ten Information Technology (IT) Decision Makers approve of the Microsoft and Novell collaboration, believing it will benefit IT customers and increase interoperability of IT systems.

  • Customers are more likely to choose SUSE Linux as a result of Novell’s collaboration with Microsoft . After hearing about the Microsoft and Novell collaboration, over two-thirds say they are more likely to consider deploying SUSE Linux at their corporation. Red Hat users are also very supportive of the agreement between Novell and Microsoft, and are more likely to deploy SUSE Linux at their corporations.

  • Platform providers should work together to solve interoperability problems. Customers want their platform providers to work together to improve the interoperability of their systems and provide tools that make it easier for the end user to navigate both Linux and Windows environments.

  • Customers remain concerned about potential intellectual property issues with Linux.Over seven in ten are more likely to deploy Linux with intellectual property rights, which would limit their corporation’s exposure to risk. Nearly nine in ten see it as the responsibility of their software vendors to work out intellectual property issues before deploying services.

The Concept

  • Nearly all respondents agree with improving interoperability, products working well together, and having tools that make it easier to mange mixed Windows and Linux environments.

  • They believe technology companies should be responsible for the intellectual property rights.

  • Those with a mixed SUSE Linux and Windows environment have slightly higher agreement scores on all statements.


Do you agree or disagree with this statement?

Ranked by All Agree

All

Mixed SUSE/ Windows

Red Hat Users

% Agree

% Agree

% Agree

I want platform providers to improve the interoperability of their systems.

97

100

95

Technology companies should create partnerships to ensure that their products work well together.

93

96

89

I want tools that make it easier to manage IT environments that have both Windows and Linux.

92

98

94

Technology companies, not end users or businesses, should take responsibility for the intellectual property in the products they ship and service.

89

96

83

Customers would benefit if leading Linux distributors and Microsoft partnered more closely with one another.

87

92

86

Technology companies should acquire the intellectual property rights to their competitors’ products when necessary, so their customers are not exposed to any risks.

82

87

83

My organization would consider doing more business with Linux distributors if they had a technical alliance with Microsoft.

80

88

75

I am more likely to deploy Linux that comes with intellectual property rights, which reduces my company’s exposure to risk.

71

79

87

Microsoft and Novell Partnership

  • Two-thirds are aware of the collaboration between Microsoft and Novell.

  • Awareness is higher among those with a mixed SUSE Linux and Windows environment and Red Hat users.

  • Nearly all respondents approve of the collaboration and believe it will benefit IT customers and improve the interoperability of IT systems.

  • There is also strong support that the collaboration will lead to decreased patent infringement risks for IT customers.

Have you heard anything about the recent collaboration between Microsoft and Novell?

All

Mixed SUSE/Windows

Red Hat Users

Yes

67

81

75

No

33

19

25

ALL RESPONDENTS SAW THE FOLLOWING: On November 2nd, Microsoft and Novell announced a set of broad business and technical collaboration agreements to build, market, and support a series of new solutions to improve interoperability for customers and make Novell and Microsoft products work better together. The two companies also announced an agreement to provide each other’s customers with patent coverage for their respective products.

Overall, do you approve of this collaboration between Novell and Microsoft?

All

Mixed SUSE/Windows

Red Hat Users

Approve

95

100

89

Do not approve

5

0

11

Overall, do you believe this collaboration will benefit IT customers?

All

Mixed SUSE/Windows

Red Hat Users

Yes

91

98

87

No

9

2

13

Do you believe this collaboration will improve the interoperability of IT systems?

All

Mixed SUSE/Windows

Red Hat Users

Yes

90

92

87

No

10

8

13

Do you believe this collaboration will decrease patent infringement risks for IT customers?

All

Mixed SUSE/Windows

Red Hat Users

Yes

75

88

78

No

25

12

22

Respondents agree the collaboration will benefit Microsoft’s and Novell’s customers, increase the interoperability of the two companies’ systems and remove potential IP and patent infringement risks.


Based on this collaboration between Novell and Microsoft, would you agree or disagree with the following?

Ranked by All Agree

All

Mixed SUSE/Windows

Red Hat Users

% Agree

% Agree

% Agree

This agreement between Novell and Microsoft will benefit both companies’ customers.

91

98

87

The agreement will enable increased interoperability between Linux and Windows systems.

88

94

81

With their agreement, Novell and Microsoft are removing their customers’ potential risks around intellectual property and software patent infringement.

86

92

79

I’m more likely to consider deploying Novell SUSE Linux in my company

67

81

79

Over three in five respondents think Microsoft is making a stronger effort to form alliances with other companies.

Do you think Microsoft in general is making a stronger effort to form alliances with other companies so their software works better with Microsoft’s; less of an effort; or about the same?

Ranked by All

All

Mixed SUSE/Windows

Red Hat Users

Stronger effort

61

77

54

About the same

21

13

30

Less of an effort

18

10

16

Does this collaboration make you more favorable to Microsoft, less favorable or have no impact on your view of Microsoft?

All

Mixed SUSE/Windows

Red Hat Users

More favorable

67

83

70

Less favorable

10

4

10

No impact

23

13

21

Demographics

Which of the following operating systems does your company currently use in its IT infrastructure? Please select all that apply.

Multiple responses permitted.

Ranked by All

All

Mixed SUSE/Windows

Red Hat Users

Microsoft Windows

98

100

100

Sun Solaris

36

48

59

IBM-AIX

35

48

49

Red Hat Enterprise Linux

31

40

100

Novell SUSE Linux

26

100

33

Free Linux that is not backed or supported by a commercial Linux company

19

38

30

Other

8

10

16

Research Overview

  • Objectives:Measure market perception of the recent collaboration between Microsoft and Novell.

  • Methodology: 201 online interviews in the United States.

  • Timing:November 17 – 20

  • Audience:Information Technology Decision Makers – An IT executive, manager or staff whose primary job is either in a formalized IT, information systems or MIS department, or one who performs IT functions in a non-IT, ISM, or MIS department, with significant decision-making authority related to technology purchases. Their organizations have to have at least 500 PCs.

PSB did not intentionally target, but tracked results for ITDMs whose companies deploy both Microsoft Windows and Novell SUSE Linux and Red Hat Users.

All figures in the report are percentages unless otherwise noted.

Audience

N-Size

Margin of Error

@ 90% Confidence

ITDMs

201

± 5.8%

Mixed SUSE/Windows

52

± 11.4%

Red Hat Users

63

± 10.4%

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