Microsoft Announces Microsoft Dynamics CRM for Nonprofits and NGOs
April 07, 2010
Full-featured constituent relationship management solution empowers nonprofits with technology tools to maximize impact.


REDMOND, Wash. — April 7, 2010 — Microsoft Corp. today announced the availability of Microsoft Dynamics CRM for nonprofits and nongovernmental organizations (NGOs). The solution provides out-of-the-box constituent relationship management functionality as well as customizations for donation and pledge management, basic membership management, basic volunteer tracking, campaign management, dashboard reports, and support for online payment solutions.

For nonprofits and NGOs interested in the on-demand deployment, the solution is available through Microsoft Dynamics CRM Online — an on-demand service hosted and managed by Microsoft. Pricing for Microsoft Dynamics CRM Online for qualifying nonprofits and NGOs is $9.99 per user, per month. Customizations for nonprofits and NGOs are offered free of charge.

“Nonprofits and NGOs are always challenged with doing more with less,” said Sarah Barnhart, senior program manager of community affairs at Microsoft. “We see technology being a key enabler of helping nonprofits to reduce administration and focus their resources on where they can have the biggest impact. Microsoft Dynamics CRM for nonprofits and NGOs includes customized features that simplify administration and management for organizations of every size.”

By consolidating an organization’s essential information in one place, Microsoft Dynamics CRM improves constituent insight and management, facilitates collaboration, streamlines business processes, reduces IT costs, and helps improve security in the following ways:

  • Accessing information and improving constituent insight and management. No matter where people work in an organization, it’s now possible for them to have a 360-degree view of constituents and access tools to effectively nurture different types of relationships.

  • Helping people collaborate. People across an organization can increase individual productivity by using technology that’s familiar, and by sharing information and repurposing existing campaign, marketing and customer service materials.

  • Complying with various accounting, tax and reporting guidelines. Business processes and enforcement of content compliance procedures are streamlined.

  • Reducing IT costs and helping improve security. Simplifying the management of the CRM solution helps improve accessibility and reliability while decreasing costs.

“Microsoft Dynamics CRM will provide greater efficiency and functionality of our donor management and database tools, which directly impacts the approximately 1,000 girls we serve annually by increasing the depth and breadth of individual donor giving that supports the work of our organization,” said Elizabeth Nye, executive director, Girls Inc. of NW Oregon. “In addition, we are excited about its capabilities to help us integrate and synthesize program-related data, further enhancing our ability to monitor and track program outcomes — something all donors care about deeply.”

Microsoft Dynamics CRM Online for nonprofits and NGOs is available in the U.S. and Canada. Those interested in more information and starting a free trial can visit the web site for more information.

About Microsoft Dynamics

Microsoft Dynamics is a line of easy-to-use, integrated and adaptable ERP and CRM applications that enable business decision-makers to quickly respond to market shifts, take advantage of new trends, increase their competitive edge and drive business success. Microsoft Dynamics solutions are delivered through a world-class network of reselling partners providing specialized services and additional innovation to help customers excel in their industries.

About Microsoft

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.

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