Windows Phone 7 Goes on Sale in the United States; Is There Hope for People in Need of Better Phone Behavior?
Nov. 08, 2010
New study shows 72 percent of U.S. adults surveyed identified bad mobile phone behavior as one of their top pet peeves, but only 18 percent admit to engaging in it.

REDMOND, Wash. — Nov. 8, 2010 — As Windows Phone 7 goes on sale in AT&T and T-Mobile USA stores across the United States, Microsoft Corp. has commissioned and released the findings of a recent Harris Interactive® survey showing the surprising ways mobile phones have become a part of the fabric of Americans’ lifestyles — a point illustrated by the fact that 55 percent of all phone owners surveyed age 18–35 have used their phone in a bathroom. To commemorate the U.S. launch of Windows Phone 7, Microsoft is challenging consumers to get a grip on their mobile phone habits.

Windows Phone 7 Launch Scenes
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MTV star Rob Dyrdek, far right, and actress Minka Kelly, second right, sell the first Windows Phone 7 to Richard Mungeer, left, at the AT&T store in New York's Times Square to kick off the Windows Phone 7 U.S. launch and the related “Really? Rally Road Trip” Nov. 8, 2010.
First Windows Phone 7 Sale in the U.S.
MTV star Rob Dyrdek, far right, and actress Minka Kelly, second right, sell the first Windows Phone 7 to Richard Mungeer, left, at the AT&T store in New York's Times Square to kick off the Windows Phone 7 U.S. launch and the related “Really? Rally Road Trip” Nov. 8, 2010.
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Although consumers love their phones, there is growing annoyance with the distracted behaviors people exhibit while their heads are buried in their phones. Most U.S. adults indicate they have witnessed examples of bad mobile phone behavior, yet relatively few have admitted to engaging in such behavior themselves. Key findings from the study show the following from the surveyed adults:

  • Seventy-two percent identified bad mobile phone behavior as one of their top 10 pet peeves, but only 18 percent of mobile phone owners admit they are guilty of displaying such behavior.

  • Nineteen percent of phone owners between the ages of 18 and 24 have dropped their phone in a toilet.

  • Forty-nine percent of adults between the ages of 18 and 24 have tripped or walked into something while walking and texting or e-mailing on their mobile phone.

  • Sixty-nine percent of mobile phone users between the ages of 18 and 34 have used their phone while in bed.  

The new Windows Phones offer a different kind of phone experience designed to get users in, out and back to life. With Windows Phone, Microsoft set out to design a mobile experience that would bring the things people care about most right to the start screen. In doing so, Windows Phone combines basic everyday tasks — tasks associated with e-mail or activities related to taking and sharing pictures — so people can do more in fewer steps.

Better Design Encourages Better Behavior?

By reimagining the way people access information on their smartphones, Windows Phone 7 is designed to help people perform common tasks more easily and faster. In an effort to root out bad phone behavior and test the theory that better phone design leads to better phone behavior, TV personality Rob Dyrdek and actor Minka Kelly are currently traveling the country on an adventure to challenge people to change their relationships with the mobile phone. Consumers can follow the Windows Phone 7 Really Rally Road Trip online.

Celebrating Windows Phone 7

In celebration of the launch of the new Windows Phone 7, Microsoft and AT&T are giving thousands of fans the chance to see free concerts by Katy Perry in New York City and Maroon 5 in San Francisco. Fans need to visit select AT&T retail locations in New York and San Francisco for the chance to attend the exclusive concerts.

Methodology

The study was conducted by telephone Oct. 6–17, 2010, by Harris Interactive on behalf of Microsoft. Participants included 2,024 adults over the age of 18. Results were weighted for age, sex, race, education, region, number of adults and number of telephone lines in the household where necessary to align them with their actual proportions in the population. A full methodology is available.

The complete study is available online (.docx file).

About Harris Interactive

Harris Interactive is one of the world’s leading custom market research firms, leveraging research, technology, and business acumen to transform relevant insight into actionable foresight. Known widely for the Harris Poll and for pioneering innovative research methodologies, Harris offers expertise in a wide range of industries including healthcare, technology, public affairs, energy, telecommunications, financial services, insurance, media, retail, restaurant, and consumer package goods. Serving clients in over 215 countries and territories through our North American, European, and Asian offices and a network of independent market research firms, Harris specializes in delivering research solutions that help us — and our clients — stay ahead of what’s next.

About Microsoft

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.

Note to editors: For more information, news and perspectives from Microsoft, please visit the Microsoft News Center. Web links, telephone numbers and titles were correct at time of publication, but may have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at http://www.microsoft.com/news/contactpr.mspx.

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