Program requirements and benefits

The Microsoft Supplier Program (MSP) has specific requirements that suppliers must meet in order to participate. Suppliers are also evaluated against certain Microsoft business objectives. Because of these objectives, not every supplier that is referred to the program and meets the basic requirements will be admitted.

Program requirements

To be part of the program, suppliers must meet the requirements outlined here.

To be considered for and maintain membership with the MSP:

A supplier must have approval by the Microsoft Procurement organization

A supplier must have signed originals, on file with Microsoft, of the following documents:

  • A Microsoft Master Services Agreement

    • The MSA for Company Code 1010 Suppliers must contain Microsoft’s Standard Payment Terms (2% 10 Net 60)

    • Per the MSA, Microsoft expects all suppliers to engage Microsoft using the latest and preferred technology including using Microsoft’s electronic invoicing system MS Invoice, where available

  • A Microsoft Non-Disclosure Agreement (NDA) (Independent of the Master Services Agreement)

A supplier must be in good standing with other Microsoft Supplier programs such as but not limited to the:

  • Supplier Security & Privacy Assurance Program (SSPA) compliance (formerly, Vendor Privacy Assurance Program compliance)

  • Anti-Corruption Due Diligence Program

  • Responsible Sourcing Program

  • Supplier Screening Program

A supplier must maintain:

  • At least one (1) primary category based on MS Procurement’s Enterprise Class Sourcing verification, as appropriate

  • Stable financial health

  • Spend Thresholds ($500K US; $5K Intl)

    • Spend requirement does not include Certified Diverse Suppliers

  • An average Customer Satisfaction Rating of 3.0 (based on Microsoft’s internal five-point feedback solution)

Program benefits

When a supplier joins the Microsoft Supplier Program, the supplier becomes eligible for program benefits, which Microsoft may modify over time. The following table outlines the current MSP benefits.

Benefits

Recognition

Eligible for MSP Awards Program and self-nominations

yes

Showcase MSP Award finalist during MSP Summit

yes

Press release on MSP Award Winners

yes

Internal showcase of MSP Award Winners

yes

Eligible for Supplier of the Year

yes

Supplier Showcase on intranet and sites

yes

Events

MSP Summit invitations

yes

Training

Trained on category-specific content as well as in the use of general Microsoft procurement processes, such as MS Invoice and MS Inquire (United States and Canada only)

yes

Resources

Periodic updates from the MSP Office

yes

MSP Office support

yes

Supplier awards

Through the MSP Excellence Awards Program, Microsoft annually recognizes superior performance, exemplary service, and innovation by suppliers that demonstrate what it means to be a preferred supplier at Microsoft. The purpose of the MSP is to build long-term relationships with a select group of strategic suppliers who create long-term value for Microsoft.

Winners of the 2017 MSP Excellence Awards were nominated by employees of Microsoft in various business units, MSP suppliers, and Microsoft Procurement Professionals. An extensive panel of Microsoft employees and external judges selects all final awardees. Award winners were based on excellence in a number of areas, including quality, value, service, and innovation.

In 2017, Microsoft issued six MSP Excellence Awards to key suppliers whose performance over the past year demonstrated exceptional commitment and service.

Winners were announced in three categories: Supplier Diversity; Impact Sourcing Leadership; and Supplier of the Year: Large, Medium-Size, and Small suppliers. Following are the 2017 winners and an overview of their excellent service delivery:

Read the press release

Revel Consulting: recipient of the 2017 Supplier Diversity Award

Revel Consulting partners with clients to create substantial value through strategic execution by cultivating an innovative approach that attracts, develops, and inspires people to achieve more, together. Revel is organized into communities of partners and clients collaborating to ignite innovation and drive digital business transformation, adding concentrated value in a shorter period.

Great leaders build great organizations. Revel’s leaders put an emphasis on not only building this organization, but building its people as well. Their leadership team drives its commitment to delivering results while bringing their purpose and values to the forefront of their daily activities.

Revel is being recognized for its work on the Services Delivery Transformation project, realizing sales and delivery transformation and a common services operating model.

Orion Industries: recipient of the 2017 Impact Sourcing Leadership Award

Orion Industries is a social enterprise with a mission of helping those with barriers to employment. Orion uses operations in its Aerospace manufacturing division and Contact Center Services division as platforms to teach people job skills through mentoring and internship programs. Orion’s Training & Employment division supports individuals in achieving their goals through job placement and job retention services.

Orion is being recognized for establishing the Consumer Disability Answer Desk supporting customers utilizing American Sign Language via live video chat.

Accenture: recipient of the 2017 Supplier of the Year Award – Large

Accenture solves its clients’ toughest challenges by providing unmatched services in strategy, consulting, digital, technology, and operations. It partners with more than three-quarters of the Fortune Global 500, driving innovation to improve the way the world works and lives. With expertise across more than 40 industries and all business functions, it delivers transformational outcomes for a demanding new digital world.

In today’s business environment, companies need to continually reinvent themselves. Accenture takes an innovation-led approach to help clients “imagine and invent” their future. Through the Accenture Innovation Architecture, it combines Microsoft’s capabilities to invent, develop and deliver disruptive innovations for clients, and to scale them faster.

Accenture is being recognized for its partnership with Microsoft, increasing customer satisfaction through its work on redesigning the recruiting experience, driving One Finance productivity, transforming IT through modern engineering, and increasing Office 365 concierge customer satisfaction.

Brillio: recipient of the 2017 Supplier of the Year Award – Medium

Brillio is a global technology company focused on digital transformation. It develops and deploys disruptive solutions that help customers compete better and capture business value faster. Brillio creates innovative digital experiences for customers. It uses advanced digital engineering to ensure these experiences run smoothly. It enables customer-facing and operational insights with the power of big data analytics.

Technology has rapidly become the core of how businesses across the globe operate. The technology that customers use has been changing over the past few decades. However, over the past few years this change has picked up a tremendous pace. Newer technologies such as mobile, wearables, AI, big data analytics, virtual reality, and cloud are becoming mainstream very quickly. These technologies, combined with fast-changing consumer behaviors and intensifying competition, require Brillio customers to have a different set of skills and implement new technology in shorter cycles to compete better and become technology-first businesses.

Brillio is being recognized for its high-value work on the Services Business Operations Service Center, delivering a high level of quality enabling an enhanced customer experience.

Metia Solutions: recipient of the 2017 Supplier of the Year Award – Small

Metia Group is a global performance marketing agency with offices in London, Seattle, Austin, and Singapore. It employs over 130 highly skilled digital and marketing professionals; each is an expert in an area or specialization.

Using the optimal mix of digital channels and platforms, Metia creates and operates marketing programs that help B2B and tech clients best engage their customer audiences worldwide. It provides highly integrated marketing programs that will improve customer experience.

Metia clients include many of the world’s leading corporations and largest business-to-business brands. During the past two years, it has executed marketing activities in 88 countries and 39 languages.

Metia is being recognized for its efforts enhancing the Windows 10 experience across IT pros, driving a strong branded journey to deploy Windows 10 effectively and increase adoption.

Microsoft (Nasdaq “MSFT” @microsoft) is the leading platform and productivity company for the mobile-first, cloud-first world, and its mission is to empower every person and every organization on the planet to achieve more.

2016 Excellence Award Winners
  • Supplier of the Year (Large): Moravia
  • Supplier of the Year (Medium): Cartus
  • Supplier of the Year (Small): Anrui
  • Supplier Diversity: Amaxra
  • Responsible Sourcing–Impact Sourcing: Techno Brain BPO ITES
  • Responsible Sourcing–Climate Change Leadership: Infosys
2015 Excellence Award Winners
  • Supplier of the Year: Wipro, Ltd.
  • Supplier Diversity: Zones, Inc.
  • Responsible Sourcing–Impact Sourcing: Compass Group, PLC
  • Responsible Sourcing–Climate Performance: Akamai Technologies
  • Responsible Sourcing–Bridging the Opportunity Divide: Sutherland Global Services
2014 Excellence Award Winners
  • Supplier of the Year: Assembly/Edelman
  • Brand Value Award: Intergen Ltd.
  • Market Agility Award: Infosys Ltd.
  • Innovation Award: Arvato AG
  • Reduced Risk Award: Accenture
  • Cost Management Award: Beyondsoft Corp.

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