Get hands-on instruction and practice implementing effective IT Service Management with System Center 2012 SP1 Service Manager in this 4-day Microsoft Official Course. System Center 2012 SP1 Service Manager provides change management, incident and problem management and release management in your organization. In this course, you will learn to adopt a combination of processes and functions from many different IT Service Management frameworks such as ITIL (IT Infrastructure Library) or MOF (Microsoft Operations Framework). You will learn how to configure Incident and Problem Management, configuring Service Requests as well as Activity, Change and Release Management while maintaining requirements for corporate standards. You will learn how to configure some of the key new features in Service Manager such as the Service Catalog, new data mining capabilities, Service Level Management, and the Self-Service Portal. As part of the learning experience, you will perform hands-on exercises in a virtual lab environment. This course is designed for experienced IT professionals who support medium to large enterprises and have experience administering Windows Server 2012. NOTE: This course is based on System Center 2012 SP1.