Get hands-on instruction and practice implementing effective IT Service Management with System Center 2012 SP1 Service Manager in this 4-day Microsoft Official Course. System Center 2012 SP1 Service Manager provides change management, incident and problem management and release management in your organization. In this course, you will learn to adopt a combination of processes and functions from many different IT Service Management frameworks such as ITIL (IT Infrastructure Library) or MOF (Microsoft Operations Framework). You will learn how to configure Incident and Problem Management, configuring Service Requests as well as Activity, Change and Release Management while maintaining requirements for corporate standards. You will learn how to configure some of the key new features in Service Manager such as the Service Catalog, new data mining capabilities, Service Level Management, and the Self-Service Portal. As part of the learning experience, you will perform hands-on exercises in a virtual lab environment. This course is designed for experienced IT professionals who support medium to large enterprises and have experience administering Windows Server 2012. NOTE: This course is based on System Center 2012 SP1.
This is a one or two-day instructor-led course that provides participants with knowledge and skills to use System Center Service Manager. The course focuses on use of Service Manager with other System Center products after its installation. It also focuses on how IT process activities such as the Microsoft Operations Framework (MOF) & IT Infrastructure Library (ITIL) can be performed using Service Manager. There are two versions of this course: one-day / 9 hours / 540 minutes without Hands-on Labs, and two-day / 18 hours / 1,080 minutes with Hands-on Labs. The Course Outline listed here is for the two-day, 18-hour course. The one-day, 9-hour course covers the same presentation material in the same order, condensed to one day as labs are not included.
This five-day course teaches students how to design, deploy and maintain Service Manager 2012 within their organizations. Students are introduced to the various System Center 2012 products and will learn how Service Manager 2012 is designed and deployed within the System Center suite. In addition, students will learn how to customize the end user experience and automate service request responses, as well as learn best practices for using Service Manager 2012. This course incorporates hands-on learning opportunities so students can practice applying business solutions to real-world scenarios. After completion, students will have the skills necessary to manage Service Manager 2012 for maximum business benefit.