Deliver amazing customer experiences
New social, marketing, and customer care solutions coming this quarter.

Are you selling effectively?

Your customers know more than ever before—making buying decisions before you can even engage. Has your sales team adapted to the new customer journey?

Reimagine sales with CRM

See it in action

See how these companies are advancing with Microsoft Dynamics CRM 2013. More stories

CRM business solutions tailored to your needs

CRM for sales


Sell effectively to close more deals—faster.

CRM for customer care

Customer care

Care everywhere, and earn customers for life.

CRM for marketing


Market smarter by engaging customers.

CRM for social insight


Empower your people with social insights.

What is CRM?

Customer relationship management (CRM) can help reduce costs and increase profitability by organising and automating business processes that nurture customer satisfaction and loyalty.

CRM solutions can deliver ROI through marketing automation, customer service, and sales force automation. Deliver amazing customer experiences every time. Microsoft Dynamics CRM helps you turn every customer into a happy customer. Watch the Microsoft Dynamics Global Premiere Event to learn more about Microsoft Dynamics CRM 2013.

Microsoft Dynamics CRM offers both on-premise and cloud-based CRM solutions to meet your unique business needs. We also offer mobile CRM apps and platforms that allow you to manage your customer relationships on your mobile devices, and tools that integrate data and reporting from social media directly into your CRM application.