Find innovative solutions to help manage your business and customers
Find innovative solutions to help manage your business and customers


Through our flexible and innovative solutions, Microsoft is committed to delivering best-in-class processes and technology that can help strengthen your business core.

Learn about our Microsoft Dynamics CRM customer relationship management (CRM) and Microsoft Dynamics enterprise resource planning (ERP) business solution software.

See Microsoft Dynamics CRM solutionsSee Microsoft Dynamics ERP solutions

Microsoft Dynamics CRM solutions


Microsoft Dynamics CRM Mobility

Your customers know more than ever before. Buying decisions are often made before you can even engage. Sales must adapt to the new customer journey. Sales teams need tools that are familiar, intuitive, and easy to adopt to help them be more effective. Discover resources that can help you sell more and drive results:

Learn more about our new mobile experience.

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Work across teams, geographies, and work groups.

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Microsoft Dynamics CRM 2013


Empower your agents with a powerful platform that drives high-volume, high-complexity call centres.

Your customers are everywhere and, to serve them effectively, that’s where you need to be, too. Provide responsive, relevant, effective service—anywhere, any time, on any device. Inspire loyalty, empower agents, and drive service resolution. With our service capabilities, you can:

  • Engage customers via their channel of choice across web, social, chat, and mobile, with full multichannel service capabilities.

  • Give your employees a single, unified tool to deliver fast, amazing customer service with the Unified Service Desk.

  • Help reduce service response times, improve case resolution, and increase customer self-service with a powerful Knowledge Base.

  • Manage and exceed customer entitlements and service level agreements (SLAs). Enable dynamic routing and queuing to help ensure you hit your service targets.

  • Empower your teams to move quickly to meet today’s customer expectations. The combined power of Yammer and Microsoft Dynamics can increase transparency and agility.


Feel the power of multichannel marketing at your fingertips.

Today’s marketers need the ability to plan, execute, and measure campaigns easily, from start to finish. Microsoft Dynamics Marketing helps you engage your customers as you bring your marketing vision to life. With our marketing capabilities, you can:

  • Help reduce your time to market and improve brand consistency and message. Deep customer insights help you plan effectively and execute flawlessly.

  • Reduce the complexity of your campaigns, so you can focus on delivering amazing customer experiences at scale.

  • Understand how your customers are engaged, with behavioural data and advanced lead scoring, so you can drive sales impact by delivering highly qualified leads straight to your CRM.

  • Work better together across your team and with agencies on brand, content, and events to stay aligned and agile.

  • Track your share of voice across the social web (such as Twitter, Facebook, and YouTube). Monitor your global sentiment and brand presence, and gain visibility on strategic initiatives on social media.

  • Deliver data-driven insights, and prove real Return on Marketing Investment (ROMI). Use advanced business intelligence (BI) tools (like heat maps and trends) to guide future investments and to transform marketing from a cost centre to a growth centre.


Enterprise Social from Microsoft can put your business strategies into action.

Sales people spot new opportunities and respond to competitive threats with precision. Marketing teams use social insights to make their campaigns sing. Customer care teams use sentiment analysis to understand customers and to make interactions more meaningful.

With our social capabilities, you can:

  • Turn sentiment into opportunity with Microsoft Social Engagement. Monitor brand presence and track strategic initiatives across marketing, sales, and customer service.

  • Make every conversation more relevant with social insights that help you get to know the person behind the contact data. Learn more

  • Engage with your customers on any channel, and provide service on their terms. Care everywhere to create customers for life.

Microsoft Dynamics ERP solutions


Maintain accountability and compliance in shifting market conditions and changing regulations.

Microsoft Dynamics ERP helps you maintain accountability and compliance while giving you the speed and agility needed to respond to shifting market conditions and changing regulatory requirements. Keep a close eye on critical banking activities, and automate financial management processes to make better business decisions.

Supply chain management

Find exactly the information you are looking for.

Microsoft Dynamics ERP is fit to your company’s supply chain—not the other way around—and it comes with a host of other organisation-changing capabilities that can make it easier for your entire company to connect and collaborate. Microsoft Dynamics ERP gives you the ability to find exactly the information you’re looking for—as high-level or as in-depth as you’d like—so you can make smarter decisions more quickly.

Business intelligence

Know what's coming, not merely what's happened.

When you can see, in real time, what’s going on in the workplace, and when you have the details that Microsoft Dynamics provides, you’ll not only be able to recognise your opportunities, but you’ll also be able to capitalise on them:

  • Identify where sales are headed and how inventory stacks up.

  • Help predict trends and avoid pitfalls.

  • Know how profits are projecting, and be ready to react.

  • Determine when to add products or services.

Human resources

Be a dynamic human resources professional.

It’s your job to attract and retain the very best talent—and to keep your existing employees as positive and productive as possible. With Microsoft Dynamics ERP, you get intuitive tools, plus role-based, personalised dashboards and key performance indicators targeted to the specific jobs people do. This can make their jobs easier and gives you immediate, clear, and controlled visibility into the information you need most.


Managing the "what, when, and how much" of every project

With Microsoft Dynamics ERP, you’ll get detailed, yet accessible, reports that give you an accurate picture of your accounting, billing, and project processes, so you can know precisely what every project is costing. And, when you can automate manual processes, like data entry, and more easily stay on top of things, like change orders and other fluctuations, your efficiencies can save time and help improve customer relationships, your team’s performance, and overall profits.

Take the next steps

Microsoft Dynamics CRM

Customer relationship management solutions provide powerful tools for sales, marketing, and customer service.

Microsoft Dynamics ERP

Enterprise resource planning provides financials, operations, and other key business management solutions.

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Microsoft Dynamics partners can help you implement a solution tailored for you.