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    Updating Windows Live Onecare Application or Virus and Spyware Protection Fails

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    Updating Windows Live Onecare Application or Virus and Spyware Protection Fails
    • Version:

      1.0

      File Name:

      CaclsDeleteDB.exe

      Date Published:

      2007-04-05

      File Size:

      78 KB

        This tool will fix the issue for some customers who have red action items in their OneCare application: either "Update your virus and spyware protection" or "Update Windows Live OneCare".
        if "Check for updates" fails, even though the computer has a working internet connection, this tool will attempt to reset OneCare settings and reattempt the download and install for the pending updates.
    • Supported Operating System

      Windows Vista; Windows Vista Enterprise; Windows Vista Home Basic; Windows Vista Home Premium; Windows Vista Ultimate; Windows XP Home Edition ; Windows XP Media Center Edition; Windows XP Professional Edition; Windows XP Service Pack 2; Windows XP Tablet PC Edition

        Microsoft Windows XP Service Pack 2 with Internet Explorer version 6 or 7, or Windows Vista.
        only 32-bit operating systems are supported at this time.
        PC with 300MHZ or faster CPU speed
      • 1) Click on the link to start the repair tool. you must be logged in as an administrator
        2) Click continue to begin the process
        3) Accept the terms of use, and click continue
        4) Click Start to run the tool.
        5) The tool will attempt to reset OneCare settings to reattempt to download and install the updates. if it succeeds, click the close button, and OneCare will automatically be retying the update. If it fails, click "open logfiles" to see details of the errors. Contact support (http://onecare.live.com/support) to get more help.

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