If you have been trying to open an email or reply to/forward an email from your Nokia Mail account before synchronizing your account, then the Mail application can stop responding. If this happens, please do the following:

1. Set the phone to offline mode2. Remove your Nokia Mail mailbox from the device by performing the following steps: Go to Mail and select Settings, press and hold Nokia Mail mailbox, and choose Delete Mailbox.3. Turn the phone off4. Turn the phone back on5. Set phone back to online mode6. Re-create your Nokia Mailbox by performing the following steps: Go to Mail, select New MailboxNokia Mail and sign back into Nokia Mail.

 Don’t worry, this process does not delete your emails, it just resets your mailbox. 

This topic is valid for:

Nokia Lumia Icon,Nokia Lumia 1520,Nokia Lumia 1320,Nokia Lumia 1020,Nokia Lumia 928,Nokia Lumia 925,Nokia Lumia 920,Nokia Lumia 900,Nokia Lumia 830,Nokia Lumia 822,Nokia Lumia 820,Nokia Lumia 810,Nokia Lumia 800,Nokia Lumia 735,Nokia Lumia 635,Nokia Lumia 630,Nokia Lumia 620,Nokia Lumia 530,Nokia Lumia 521,Nokia Lumia 520,Nokia C6,Nokia C6,Nokia C5,Nokia C3,Nokia C2,Nokia E73,Nokia E72,Nokia E71,Nokia E71x,Nokia E7,Nokia E63,Nokia E6,Nokia E5,Nokia N97,Nokia N97,Nokia N95,Nokia N95 8GB,Nokia N900,Nokia N8,Nokia X6-00,Nokia X3,Nokia X2-01,Nokia 808 PureView,Nokia 700,Nokia 6790,Nokia 6350,Nokia 5800,Nokia 5310,Nokia 5230,Nokia 5130,Nokia 2720,Nokia 2330,Nokia 2320,Nokia 1616