Find out if your device is ready for collection.


  • This tool is only for phones, not accessories or batteries.
  • Skip the slashes when you type in the serial number.

To find serial number (IMEI), try one of the following:

  • Find the serial number in the repair request confirmation email you received.
  • Check the original sales package or sales receipt/contract.

Example (make sure all letters are in caps):
ESN: 12345678912 (11 digits)
IMEI: 123456789123456 (15 digits)
MEID HEX: 123A456B789C123 (14 or 15 characters)

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