- This tool is only for phones, not accessories or batteries.
Skip the slashes when you type in the serial number.
To find serial number (IMEI), try one of the following:
- Find the serial number in the repair request confirmation email you received.
- Check the original sales package or sales receipt/contract.
Example (make sure all letters are in caps):
ESN: 12345678912 (11 digits)
IMEI: 123456789123456 (15 digits)
MEID HEX: 123A456B789C123 (14 or 15 characters)