- Social media preferable to call centre customer serviceThu, 24 May 2012
Social media is a better way for businesses to communicate with consumers, according to two-thirds of a recent study sample....
- Busineses aiming to improve online customer experienceThu, 17 May 2012
Improving the online customer experience is a key priority for UK businesses, it has been suggested....
- Customer relationship management helps businesses thriveThu, 10 May 2012
- Businesses failing to generate social CRM return on investmentFri, 04 May 2012
Many businesses are failing to see a return on investment on their social customer relationship management (CRM) initiatives, Gartner has warned....
- Build customer relationships using social mediaFri, 04 May 2012
Businesses can develop strong relationships with consumers by actively engaging with them on social networking sites, it has been claimed....
- Open communication boosts customer relationship managementThu, 03 May 2012
Keeping in regular contact with consumers is vital from a CRM perspective, one marketing expert has claimed....
- CIOs prioritising CRM technology investmentsThu, 26 Apr 2012
CIOs are increasingly viewing customer relationship management (CRM) as a key priority, it has been claimed....
- Call operatives must handle customer calls effectivelyTue, 24 Apr 2012
Resolving customer complaints quickly and effectively can help businesses keep consumers happy....
- Getting customer service right is crucial for businessesThu, 19 Apr 2012
The way customer service operatives speak to consumers has a significant bearing on their experience and satisfaction levels, it has been suggested....
- Personalise customer service, businesses urgedMon, 19 Mar 2012
Businesses should be doing more to provide a personalised service to their customers, it has been claimed....
- Improve CRM using mobile technologyMon, 12 Mar 2012
Businesses may be able to offer better customer service by taking advantage of mobile technology solutions, it has been claimed....
- Social media blocks are on the way out, study findsThu, 08 Mar 2012
Fewer businesses and organisations are banning their employees from using social media websites, as their benefits become more readily apparent....
- Customer service does affect sales, reports ICSFri, 24 Feb 2012
There is a direct link between customer service quality and sales volumes, according to a new study conducted by the ICS....
- Public Wi-Fi can be a useful CRM toolThu, 09 Feb 2012
Wireless broadband services can encourage consumers to visit stores and become loyal customers, it has been suggested....
- ICS: Focus on service to keep hold of customersThu, 12 Jan 2012
Jo Causon, chief executive of the Institute of Customer Service, has urged businesses to take a number of steps to appease their customers....
- Businesses investing more in CRM solutionsFri, 30 Dec 2011
Investment in customer relationship management (CRM) technologies continued apace during the first half of 2011, a new study indicates....
- CRM strategies can help businesses increase online revenuesThu, 29 Dec 2011
Reassuring consumers about IT security is an important customer relationship management task for businesses, it has been claimed....
- Businesses must interact better through social mediaFri, 25 Nov 2011
Companies need to better manage consumer interactions through social media, it has been claimed....
- Use customer feedback properly, businesses urgedMon, 21 Nov 2011
Businesses may be missing out on insight from customer interaction, it has been claimed....
- Vouchers can help drive revenue, businesses toldMon, 31 Oct 2011
Voucher offers can help attract customers to UK businesses and enable them to drive revenue, it has been claimed....
