Microsoft Dynamics CRM

Build closer relationships with customers, and achieve new levels of profitability. Improve the way you drive sales, manage marketing, and deliver customer service. With Microsoft Dynamics CRM 4.0, a fully integrated customer relationship management (CRM) system, you can create and easily maintain a clear picture of your customers, from first contact through to purchase and post-sales. In addition, Dynamics CRM 4.0 provides you with the choices and flexibility to better integrate and extend your CRM technology into your business environment as your company grows.

You can use Microsoft CRM Dynamics within cloud, giving you access to customer data away from the office. Find out more about Microsoft CRM Dynamics Online.

Drive consistent and measurable improvement in everyday business processes:

• Access a complete view of customer data online or offline.
• Get real-time access to leads, identify cross-sell and up-sell opportunities, and close more deals, faster.
• Use comprehensive management, scheduling, workflow, and reporting tools to respond faster to customer service issues.
• Create workflows and reports without the assistance of technical support.

Improve integration with Microsoft Office:

• Export and work with CRM data in Microsoft Office Excel, then re-import changes back into Dynamics CRM.
• Take notes created in Microsoft Office OneNote, and assign them to Microsoft Dynamics CRM users with a single click.

Get better support for global business:

• Get support for multilanguage deployments, simplifying working and sharing data in your language of choice.
• Create and store reports in your native language.
• Share reports between users working in multiple languages.
• Record transactions in localised currencies.
• Convert currency amounts to a base currency for reporting purposes.

Improve availability, performance, and scalability:

• Get better performance in Wide Area Network (WAN) environments, transferring over slow connections only the data that needs to be transferred.
• Minimise database failure by switching databases automatically and with minimal disruption by using Microsoft SQL Server support for database mirroring.
• Run multiple distinct instances of Microsoft Dynamics CRM on a single server, making better use of server hardware and improving overall operations costs.

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