How many phone calls does it take to connect with a customer?

Discover a more effective way to manage client relationships

Are you focusing too much energy on winning new business? Does it cost five times as much to win a new customer than retain an existing one? And how effectively are you able to track the progress of a deal?

Here are just some of the ways in which Microsoft can help you to manage your customer relationships better and help to generate revenue:

Improve customer service — quickly log, analyse and resolve customer service issues, making customers satisfied and likely to do business with you again.
Alternative revenue stream — easily create, manage and track low-cost lead generation campaigns.
Increase agility and focus your business — see in real time which customers, services and products create the most revenue, helping you to capitalise more quickly on new opportunities.
Shorten your sales cycle — automate lead routing, sales process management and competitor tracking for more effective lead and opportunity management.
Efficient sales models — give you a centralised view of customer preferences and activity so that you can create the most efficient sales model to answer their needs.

Useful information

Good solution

What do you need?

The solution:

Microsoft Dynamics CRM is a relationship management solution for small, medium and large businesses. It provides a complete suite of powerful marketing, sales and service capabilities, all with a familiar and consistent user experience that is based on Microsoft Office 2010.

Benefits:

Familiar Microsoft software — capture and review your CRM information using Microsoft Outlook.
Rich integration — between Microsoft Excel spreadsheet software, Microsoft Word and Microsoft Outlook.
Powerful Web management technology — strengthen reporting capabilities, operate efficient document management and foster teamwork and collaboration with Microsoft SharePoint Server.
A solution that grows with your business — high speed server-side performance lets you scale your IT infrastructure as your needs change.

Products required