On-Demand Webcasts

Treat your citizens like customers: Governments embracing citizen engagement

Featured Speakers:

Desmond Russell– Government Industry Manager, Microsoft Australia

Marcy Larsen– Retail Industry Manager, Microsoft Australia

Gabriel Ponzanelli– Digital Strategist, Sitecore

Christian Lucarelli– General Manager, AvePoint Australia and Africa


Today, citizens expect services to be highly personalised and always available. The private sector, in particular retail and ecommerce, has revolutionised customer care and consumer interaction, raising the expectations of individuals and organisations as they interact with government agencies.


Join us for this information rich webinar, where you'll hear from Microsoft industry experts on how online retailers are getting it right and meet digital engagement experts who will demonstrate how your government entity can create the experiences that citizens expect.


We'll discuss how government agencies can better serve by:

  • • Delivering personalised services and apps that enable people to connect with your services;
  • • Having a real-time digital presence that directs citizens to the content, information and services they need;
  • • Using open data initiatives to spur city-related mobile app development and economic growth; and
  • • Boosting speed to service via mobile tools enabling your remote and mobile workforce.


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