Support: Premier Support Services

Gain the most benefit from your IT infrastructure by pairing your business with Microsoft Services Premier Support. Our dedicated support teams provide continuous hands-on assistance and immediate escalation for urgent issues, which speeds resolution and helps you keep your mission-critical systems up and running. We help you evaluate your IT health and provide the training or tools your teams need to "get healthy and stay healthy". By connecting you with the right subject matter engineers who can solve your issues right away, and a technical account manager whose job it is to understand your business challenges, you receive unparalleled expertise, accelerated support and strategic advice tailored to your unique IT environment.

Your value

  • With support from Microsoft Services, you receive:
  • Accelerated response times – allowing you to speak to the correct subject matter experts right when you need them
  • Access to a global network of experts with unmatched knowledge of Microsoft products
  • Direct assistance with planning, rollouts and rigorous health checks and remediation services
  • Operations assessments to help streamline processes, including security measures and resource allocation
  • Hands-on training and knowledge transfer to help increase IT staff expertise and improve alignment between business goals and IT investments

Our approach

As your business evolves, so do your systems, infrastructure and the skills of your people. Microsoft Services Premier Support provides a wide range of services, including IT staff training, health and risk assessments, and best practices. Our approach helps you identify and address potential issues and risks up-front, to make sure that your IT systems are healthy and stay that way with Proactive Services.

In addition to the core services delivered as part of Premier Support, Microsoft Services also offers several programme extensions that can address specialised or complex support needs.

Resources