Your customer is angry

In an era of round-the-clock reviews and viral reputation management, how you respond to your customers has become more important than ever. One recorded phone call or conversation—or even a comment on a blog—can be the shot heard round the world. Or look at it this way: one representative of your company can make your reputation, or break it.

So what are you going to do when your company’s product has a PR crisis?

Read the full story

Download the full infographic