Social & Connected Enterprise from Microsoft

Social and Connected Enterprise

Enterprise Social
AUSTRALIA/NEW ZEALAND
Transform the way we work together
Key benefits
of Enterprise Social
89%

Better employee collaboration

85%

Better information sharing

80%

Transform
company to embrace &
leverage modernity

76%

Greater employee engagement & satisfaction

76%

Connecting a disparate workforce

71%

Better
collaboration with business partners

75%

Analyze user group interaction patterns in social sites

79%

Collect consumer/
customer ideas & feedback

81%

Better customer experience

88%

Better communication with business partners
& customers

27%
Internal Collaboration
25%
Internal training &
learning management
20%
Collaboration with partners & customers
17%
Internal knowledge sharing
16%
Customer care
78%
Internal knowledge sharing
74%
Communication with partners & customers
72%
Business Process Management
71%
Internal Onboarding HCM
70%
Collaboration with partners & customers
 
Preferred & Top
Social Tools
TOP 3
SOCIAL
TOOLS
32%
8%
7%
 
PREFERRED
SOCIAL
TOOLS
96%
92%Email
85%Unified Communications
82%Discussion Forums
79%Document & File Sharing
75%Company/Intranet Search
75%Employee News /
Activity Streams

74%Community/Team Sites
67%Company Social Networks
64%Video uploads (eg.
Youtube)

 
TOP 5
CONSUMER
SOCIAL TOOLS
USED FOR
WORK
90%
 
83%
Video conferencing
81%
Document & file sharing
79%
External social networks
43%
Microblogging
TOP 5
REASONS
FOR USING
CONSUMER
SOCIAL
TOOLS
70%
62%
No need to involve IT dept.
56%
Employees use them
54%
More intuitive than similar
enterprise tools

41%
Better looking
 
 
Enterprise Social Strategy, Decision, and Implementation
STRATEGY
85% Senior management involved in strategy.
90% IT department/CIO
involved in strategy
10% Sales/Marketing
involves in strategy.
DECISION
48% Ask for permission
before using social tools
23% Inform IT but don't wait for approval.
20% Ask IT to implement
social tools
IMPLEMENTATION
34% Take initiative to
implement New Social Tools
28% Implement - but
initiative comes from
business units.
16% Ensure tools comply with organization policies (security, compliance & governance).
Enterprise Social IT Implications
31%
Cost
16%
Governance
14%
Security
13%
Compliance
12%
Lack of control
87%
say integration with other SW tools &
services (e.g. CRM, BI & UC) important
63% Somewhat important
21% Extremely important
3% Absolutely essential
87% Enterprise Systems
(CRM, ERP)
 
85%
Business Analytics
83%
Productivity suites
78%
Internal tools & external services (Facebook, Twitter)
89% Media Tablets
 
86%
Unified communications
85%
Company phones
80%
Video conferencing
57%
Mobile devices
SOFTWARE
STRATEGY
53% To adopt new social software
29% To leverage existing IT software
18% A mix of new and
existing software
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