The only continent without a Hyatt branded hotel or resort is Antarctica; nearly 500 Hyatt facilities are located around the rest of the world. The extent of that highly dispersed network of facilities requires Hyatt to maintain an equally extensive network for collaboration.
That makes effective mobile communications a must.
But Hyatt was having uneven success meeting that need using its RIM BlackBerry phones. Employees couldn’t use them to connect to the calendars of their colleagues or to the corporate directory, limiting their ability to schedule meetings—and even identify the colleagues with whom they wanted to communicate.
As a first step, Hyatt replaced its Lotus Notes email system with Microsoft Office 365. With that move, Hyatt gained a cloud-based set of collaboration and productivity tools, including Microsoft Office, SharePoint Online, Exchange Online, and Lync Online. Hyatt executives, hotel staff, and salespeople all gained anytime-anywhere access to the documents, spreadsheets, presentations, and other files that they had always used, except in one place: the mobile phones that were so essential to communications at Hyatt.
The company the deployed 2,300 phones from manufacturers including Dell, Samsung, and Nokia. Now, employees in every part of the company are using them, according to Mike Blake, Global CIO for Hyatt Hotels. “We’re seeing more adoptions of these phones every day,” says Blake. “Word of mouth is spreading quickly. Windows Phone is going to be an informal standard at Hyatt.”