Microsoft Enterprise | Solutions - Social and Connected Enterprise

Social & Connected Enterprise from Microsoft

Social and Connected Enterprise

APAC

Enterprise Social

KOREA

Transform the way we work together

Key benefits

of Enterprise Social

90%

Better information
sharing

80%

Better Employee
Collaboration

80%

Increased
Employee
Productivity

76%

Transform Company
to Embrace &
Leverage Modernity

76%

Improving
Workflow &
Business Processes

62%

Analyze User
Group Interaction
Patterns In Social
Sites

66%

Better Customer
Experience

68%

Better
Communication
with Business
Partners &
Customers

68%

Better
collaboration with
business partners

74%

Collect consumer/
customer ideas &
feedback

88%

Internal knowledge sharing

88%

Internal training & learning
management

84%

Internal Collaboration

80%

Internal Onboarding HCM

38%

Communication with
Partners

78%

Collecting Feedback &
Insight from Consumer's
Social Sites

60%

Business Process Management

58%

Idea & Innovation Management

56%

Collaboration with partners &
customers

54%

Customer Care

Preferred & Top

Social Tools

28%

Instant messaging

23%

Company Social
Networks

15%

86%

86%Instant Messaging
74%Company Social Networks
58%Document & File Sharing
56%Enterprise Content
Management
48%Employee News /
Activity Streams

44%Community / Team Sites
42%Employee Blogs
40%Microblogging (eg. Twitter)
20%Company / Intranet Search

94%

Instant messaging

50%
External Social Networks

42%
Microblogging

24%
Document & File Sharing

24%
Video Conference

50%

Cheaper than similar
enterprise solutions

45%
Employees use them
40%
No need to involve IT dept.
30%
Let Us Connect with
Partners & Customers
25%
Would Use Enterprise
Solution If Available

Enterprise Social Strategy, Decision, and Implementation

STRATEGY

56% Senior management involved in strategy.

40% IT department/CIO
involved in strategy

2% Sales/Marketing
involves in strategy.

DECISION

60% Ask for permission before using social tools

15% Inform IT but don't wait for approval.

20% Ask IT to implement
social tools

IMPLEMENTATION

20% Take initiative to
implement New Social Tools

55% Implement - but
initiative comes from
business units.

10% Ensure tools comply with organization policies (security, compliance & governance).

Enterprise Social IT Implications

28%

Security

20%

Cost

17%

Governance

13%

Sensitive
Information
leakage

Lack of control

83%

say integration with other SW tools &
services (e.g. CRM, BI & UC) important

53% Somewhat important
17% Extremely important
13% Absolutely essential

72% Enterprise Systems
(CRM,ERP)

70%

Business Analytics

68%

Productivity suites

68%

Different Social Tools

76% Company phones

70%
Media Tablets

66%
Mobile devices

60%
Unified communications

44%
Video conferencing

SOFTWARE
STRATEGY

0% To adopt new social software

63% To leverage existing IT software

37% A mix of new and
existing software

SOURCE

Based on IDC Enterprise Social Survey, Sponsored by Microsoft, conducted in June 2012 among over 350 Information Technology and Business decision makers across Asia Pacific countries (Australia, New Zealand, Korea, Singapore, Philippines, Thailand, Indonesia and Malaysia).

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