Social & Connected Enterprise from Microsoft

Social and Connected Enterprise

Enterprise Social
SINGAPORE
Transform the way we work together
Key benefits
of Enterprise Social
84%

Transform company to embrace & leverage
modernity

82%

Better employee collaboration

81%

Better information sharing

79%

Connecting a disparate workforce

77%

More Engaged and Satisfied Employees

75%

Better collaboration with business partners

82%

Analyze user group interaction patterns in social sites

83%

Collect consumer/
customer ideas & feedback

85%

Better customer experience

89%

Better communication with business partners
& customers

25%
Internal training &
learning management
22%
Internal Onboarding HCM
22%
Collaboration with partners & customers
21%
Internal knowledge sharing
19%
Internal Collaboration
75%
Idea & Innovation
Management
73%
Internal Knowledge Sharing
71%
Internal Collaboration
71%
Collaboration with partners & customers
70%
Business Process Management
 
Preferred & Top
Social Tools
TOP 3
SOCIAL
TOOLS
32%
23%
12%
 
PREFERRED
SOCIAL
TOOLS
96%
88%Email
84%Unified Communications
79%Company/Intranet Search
78%Discussion Forums
77%Community/Team Sites
76%Company Social Networks
75%Enterprise Content
Management

74%Document & File Sharing
71%Employee News /
Activity Streams

 
TOP 5
CONSUMER
SOCIAL TOOLS
USED FOR
WORK
94%
 
84%
Video conferencing
79%
Document & File Sharing
77%
External Social Networks
66%
Microblogging
TOP
REASONS
FOR USING
CONSUMER
SOCIAL
TOOLS
58%
55%
Let Us Connect with
Partners & Customers

53%
More intuitive than similar
enterprise tools

53%
Can Use Without Involving
IT Department
 
 
Enterprise Social Strategy, Decision, and Implementation
STRATEGY
91% Senior management involved in strategy.
94% IT department/CIO
involved in strategy
18% Sales/Marketing
involves in strategy.
DECISION
45% Ask for permission before using social tools
28% Inform IT but don't wait for approval.
15% Ask IT to implement
social tools
IMPLEMENTATION
35% Take initiative to
implement New Social Tools
20% Implement - but
initiative comes from
business units.
35% Ensure tools comply with organization policies (security, compliance & governance).
Enterprise Social IT Implications
33%
Security
26%
Cost
12%
Sensitive
Information
leakage
12%
Compliance
5%
Build Custom applications
92%
say integration with other SW tools &
services (e.g. CRM, BI & UC) important
67% Somewhat important
20% Extremely important
5% Absolutely essential
89% Business Analytics
 
84%
Enterprise Systems
(CRM, ERP)
84%
Internal tools & external services (Facebook, Twitter)
80%
Productivity suites
91% Unified communications
 
89%
Company phones
87%
Video conferencing
86%
Media Tablets
71%
Mobile devices
SOFTWARE
STRATEGY
68% To adopt new social software
22% To leverage existing IT software
10% A mix of new and
existing software
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