Microsoft Enterprise | Solutions - Social and Connected Enterprise

Social & Connected Enterprise from Microsoft

Social and Connected Enterprise

Enterprise Social

ASEAN (EXCLUDING SINGAPORE)

Transform the way we work together

Key benefits

of Enterprise Social

96%

More Engaged and Satisfied
Employees

96%

Capturing and Storing Ideas and Content from Staff

92%

Better Information Sharing

92%

Cost Savings on travel, traditonal conference services, etc

92%

Better Problem Solving

80%

Analyze user group interaction patterns in social sites

81%

Better collaboration with business partners

87%

Collect Consumer/
Customer ideas & feedback

88%

Better customer experience

91%

Better communication with business partners
& customers

59%

Customer Care

49%

Communication with Partners & Customers

47%

Internal training and learning management

41%

Internal knowledge sharing

41%

Collaboration with partners & customers

40%

Internal knowledge sharing

35%

Internal Collaboration

32%

Internal Training Learning
Management

30%

Collaboration with Partners & Customers

26%

Internal onboarding HCM

Preferred & Top

Social Tools

28%

Instant messaging

16%

10%

Company Social
Networks

96%

84%Instant Messaging
78%Document & File Sharing
73%Unified Communications
67%Company / Intranet Search
67%Company Social Networks

61%Community/ Team Sites
61%Presence
57%Discussion Forums
57%Ability to 'Follow'
People, Documents

51%

Instant messaging

49%
Document & File sharing

45%
Video Conferencing

39%
External Social Networks

20%
Other (excl.
Microblogging)

47%

Would Use Enterprise
Solution If Available

47%
Let Us Connect with
Partners & Customers
47%
Can Use Without Involving
IT Department
35%
Cheaper than similar
enterprise solutions

Enterprise Social Strategy, Decision, and Implementation

STRATEGY

41% Senior management involved in strategy.

65% IT department/CIO
involved in strategy

20% Sales/Marketing
involves in strategy.

DECISION

76% Ask for permission before using social tools

12% Inform IT but don't wait for approval.

6% Ask IT to implement
social tools

IMPLEMENTATION

12% Take initiative to
implement New Social Tools

18% Implement - but
initiative comes from
business units.

47% Ensure tools comply with organization policies (security, compliance & governance).

Enterprise Social IT Implications

31%

Cost

19%

Security

14%

Lack of Control

13%

Compliance

11%

Governance

88%

say integration with other SW tools &
services (e.g. CRM, BI & UC) important

41% Somewhat important
29% Extremely important
18% Absolutely essential

92% Business Analytics

90%

Enterprise Systems
(CRM, ERP)

86%

Productivity suites

80%

Internal tools & external
services (Facebook, Twitter)

82% Video conferencing

80%
Company Phones

80%
Unified Communications

78%
Media Tablets

78%
Mobile devices

SOFTWARE
STRATEGY

12% Take initiative
to Implement New Social
Tools

18% They always say no

47% Ensure tools comply with organization policies
(security, compliance & governance)

SOURCE

Based on IDC Enterprise Social Survey, Sponsored by Microsoft, conducted in June 2012 among over 350 Information Technology and Business decision makers across Asia Pacific countries (Australia, New Zealand, Korea, Singapore, Philippines, Thailand, Indonesia and Malaysia).

Tempat dan tanggal acara

11 September 2012

Temukan rekan

Produk-produk

Featured Resources