Communications Service Providers (CSP) are constantly launching new services that require changes to many IT applications, agent training and business process modifications.
Service launches are enabled by Telecommunications Sales and Support solutions that allow CSPs to find, attract, retain and win new customers through solutions that organize, automate, and synchronize business processes, including sales, marketing, and support, while driving down the cost of doing business.
Creating effective multi-channel customer touch point is one of the biggest challenges faced by CSPs today. It’s a tough job. In the face of a complex and constantly evolving product and service portfolio, all CSPs are struggling to deliver a seamlessly integrated care, sales and marketing experience to customers via their front line agents.
Telco Sales and Support Solutions on the Microsoft Platform are easy to customize, easy to integrate, and empower the communication and collaboration needed become an agile and responsive organization. These solutions make it easy for CSPs to support new services quickly, handle exceptions gracefully, and constantly improve customer care
These solutions are built on our XRM platform. The X stands for anything. Unlike the traditional CRM players, we know that CSPs need to customize and tailor their CRM solution and continue to evolve the platform to constantly improve customer facing processes. How can you differentiate yourself from the competition if your IT platforms are forcing you to use the same processes as everybody else? That’s why we designed our CRM solution to be easily customizable and extensible from day one – so you can implement your new customer experience strategy this year instead putting an even greater burden on IT.