As businesses work to keep pace with the rapidly changing needs and expectations of consumers, many are calling the customer experience the next competitive battleground.
If you didn’t tune in, that was the on-screen copy for the 2015 Dodge Super Bowl commercial, celebrating the automaker’s 100th birthday. And when you think of the innovation in industrial manufacturing over the last century, this certainly rings true for the industry as a whole.
In my last blog, I talked about how our hyper-connected world has changed how manufacturing employees need and expect to work. Now I want to focus on the consumer side of the Internet of Things (IoT) and the Smart Home, and what that means for manufacturers.
In my previous blog post, I talked about the three areas of change that industrial manufacturers need to understand in order to take advantage of the opportunities of a connected world to create unprecedented business value: the technology aspect, the morphing of business practices, and the interconnecting of things, people and services. Today, I’d like to talk more about the technology side of things.
In part two of my three-part Internet of Things (IoT) series, I next take a deeper look at the potential of IoT for high-tech & electronics manufacturing.