Banking & Capital Markets

In today’s highly competitive industry, financial institutions are looking for ways to generate revenue by acquiring new customers while retaining, up-selling and cross-selling to existing customers. To achieve this, financial institutions need to understand profitability per customer through a single view of all interactions, increase the relevance of offers, and ensure a seamless customer experience across all channels. Microsoft and its partners support financial institutions with solutions to increase customer profitability through improved sales productivity, build customer loyalty and retention through impeccable service and optimize efficiency through streamlining operations.

Solutions:

As consumers enjoy the benefits of their digital lifestyle, they expect no-less from the financial institutions with which they interact. They demand a seamless, contextual experience regardless of channel or device and expect their financial services provider to collaborate within their social network. Microsoft supports financial institutions in developing new business models, profit streams and customer experiences by enabling them to be present in the lives of their customers any time, any place, across any channel or device.

Solutions:

Regulatory oversight and increasingly complex asset classes are revolutionizing risk management, compliance, security and data management in today’s financial services industry. Financial institutions need greater real-time insight into business exposures, and their potential impact within a line-of-business as well as holistically across the enterprise, to mitigate risk, improve profitability and comply with regulatory requirements. Microsoft solutions support financial institutions in computing, monitoring and reporting real-time risk exposures at a line of business and enterprise level with tools that are seamlessly integrated into existing applications and systems.

Solutions:

With increasing capital requirements, rising operational costs and declining margins, the economics of the banking and capital markets business must change. Many financial institutions are faced with a complex legacy processing environment that is brittle, lacks agility and is extremely expensive to update. This in turn impacts their ability to generate efficiencies, reduce costs, ensure a high level of operational control and provide a consistent high quality customer experience. Microsoft supports financial institutions with a high performance mission-critical platform, at a low TCO, to improve efficiency ratios, return on assets, and provide the flexible foundation needed for business model transformation.

Solutions: