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Advisory Services Wealth Management

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WEALTH MANAGEMENT SOLUTIONS FOR FINANCIAL ADVISORS AND INVESTMENT MANAGEMENT INSTITUTIONS
 
Advisory Services - Wealth Management (formerly Advisor Platform, AP) is the Microsoft solution for capital markets, banking, and insurance companies with advisors catering to mass affluent, high net worth and ultra-high net worth individuals. Advisor productivity levels increase significantly with an integrated, workflow-based 360 degree portal.
 
Advisory Services Wealth Management enables operational efficiencies for advisors, call centers, and for client Internet channels which save time and money, improves the advisor - client relationship, and directly impacts revenue and profitability.
 
This platform encompasses many intuitive technologies that business users are already familiar with such as Office and Outlook, and exposes information from existing legacy systems, software applications, and data providers in one workflow-enabled portal. Microsoft leverages very powerful services-oriented architectures that are easy to deploy and customize over time, reducing costs and time to market.
 

The five principles of Advisory Services - Wealth Management

 
  • The customer relationship. Microsoft acknowledges the primary tenet behind the Advisory Services for Wealth Management is to help the financial advisor become the trusted advisor. We provide the tools that improve the way the advisor produces relevant and timely information for his or her client.
  • A client-centric 360 degree view. Microsoft technologies/solutions enable financial advisors to pull all relevant information regarding their client together, empowering financial advisors to provide advice when it is needed.
  • Tools that give back time. In order to differentiate from competitors, advisors need a platform that saves time, allowing them to spend more time with their clients.
  • Enabling the Go to Advisor. Become the trusted "go to" advisor where all services are managed, negating the need to parse assets, which results in greater wallet share.
  • Works the way advisors work. We empower a paradigm shift from having an advisor having to navigate many silos of information to an environment where the technology supports workflow across applications, legacy systems, and reference data providers to emulate the common workflows they need to serve their clients
 
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Challenges
 
Total cost of ownership. It is costly and time-consuming to maintain multiple disparate systems.
 
Operational scalability. Managing independent legacy systems, applications, and service providers - usually based on diverse technologies with varying code bases -makes it difficult for IT Teams to deliver required business functionality. New functionality changes require long development cycles.
 
Increasing revenue, profitability and client retention. It is difficult to differentiate and maximize operating results without enabling technologies to unlock the power of all underlying systems.
 
Solutions
 
At the foundation of all successful Advisory Services Wealth Management deployments are Microsoft Application Platform tools including SQL Server and the Dynamics Integrated Contact Center (ICC). These technologies are designed to integrate many disparate sources of data and application functionality, and expose the data so it can be tagged and orchestrated for consumption by many types of users in a user friendly interface, leveraging Microsoft software. Common software packages include Microsoft Office, Microsoft Office Sharepoint Server, Dynamics CRM and other intuitive composite technologies.
 
The developer-friendly Microsoft .Net platform streamlines deployments that historically may have taken many months, so they take only a fraction of that time, reducing cost and deployment risk.
 
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CUSTOMER EXPERIENCE
 
Challenges
 
Optimal customer service. Disparate silos of information prevent client-facing professionals from quickly and efficiently producing work for their clients. Top analysts acknowledge that more than 50% of advisors' time is spent administratively rather than with a client. By association, spending productive time with clients is the way to improve client satisfaction. Most firms agree they would like to optimize the financial advisors work environment to improve customer service.
 
Seamless delivery of service. Without enabling client-centric visibility across lines of business, it is challenging to up-sell and cross-sell products lodged within disparate and siloed systems.
 
Business intelligence and regulatory compliance. Most organizations are able to track and report some components within a specific line of business, but having greater breadth of coverage across lines of business, role types, and disciplines is an area that most organizations agree can be improved.
 
Solutions
 
Microsoft Advisory Services solution streamlines customer service by consolidating and presenting information that advisors and customers need in a user-friendly way, wherever they need it. One application platform leveraging content from a variety of sources can be built to serve multiple user vehicles including advisor portals, client-facing Web sites, call centers, and mobile workers.
 
Advisory Services solutions for Wealth Management are based on a centralized processing tier that integrates multiple systems. The platform enables users to easily configure BI dashboards, monitor regulatory compliance, and evaluate risk across portfolios in real time.

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