Microsoft Branch Solutions provide banks with technology-based capabilities to increase their revenue by improving customer relationships, reduce operational costs through improved employee productivity, and position branches for industry change with a flexible IT infrastructure.
Increase revenue by helping employees become financial advisors
As customers now have multichannel access, including ATMs, online, and in-branch services, employees play a key role in generating revenue and must maximize every customer interaction as a sales opportunity.
Bank branches can improve customer satisfaction and loyalty through:
- Faster resolution of customer issues and questions
- Information tools to clarify complex financial products and decisions
- Improved secure network access for on-the-road and remote employees
- Expanded self-service capabilities for customers to open accounts, analyze products, or make complex deposits
Reduce operational costs with efficient on-line training tools
Bank branches can deliver just-in-time training of new personnel as well as on-demand refresher training to ensure employee adherence to changing policies and regulations, as well as knowledge of products and promotions.
Position branches for industry change by establishing a foundation of flexible technology built on Microsoft scalable infrastructure
Banks can help employees be more productive by implementing new cross-channel integration and collaboration tools that give real-time access to information and colleagues.
BANKING SOLUTIONS TO ADDRESS KEY CHALLENGES
Microsoft solutions enable financial institutions to address three primary objectives in banking worldwide: attracting and retaining more profitable client relationships, managing risk more effectively, and improving operational efficiency.
Attract and retain profitable client relationships by gathering consistent customer data in a single information repository
- Uncover and proactively respond to unmet customer needs
- Determine service-oriented ways to up-sell and cross-sell
- Deploy more effective sales and marketing tools to grow and retain your clients
- Identify high-value customers and implement well-focused retention strategies
- Share customer service histories and provide incident tracking and follow-up tools to improve response and find ways to elevate the quality and consistency of services
Manage risk more effectively through use of consolidated customer data
- Flag behaviors that indicate risk (e.g., late payments) to minimize exposure
- Ensure pricing and policy decisions support retention strategies
- Understand the preferences and portfolios of the most profitable customers
- Identify products and services that can be promoted to new customer segments to grow revenue and profitability
Improve operational efficiency using Microsoft Dynamics CRM
- Centralized customer knowledge to identify new marketing opportunities by analyzing customer behaviors and preferences across all channels
- Standardized, automated recurring processes eliminate unnecessary steps and costs while also improving customer service
- Key performance indicators (KPIs) identify root causes of process issues to continually improve problem-resolution capabilities
- Intuitive tools enable employees to work more efficiently by providing access to daily tasks in a personalized, “role-based” environment
Banking Solutions Built on the World's Most Connected Software
Microsoft Banking Solutions are based on the world’s most connected software to help financial institutions improve the customer experience, deliver cross-channel consistency, enable all employees to improve the customer relationship, deliver actionable business insights, and radically reduce operational costs.