Discrete Manufacturing

Sales & Service

Digital Marketing|Sales & Service
Driving Sales is key, yet lost leads and walk-outs are the norm within the Automotive and Electronics industries, striving to increase sales and service effectiveness through dealer and retail networks.
To achieve this, sales and marketing organizations collaborate with an array of stakeholders, often operating in unstructured environments lacking enterprise applications designed to manage business workflow. 
To address these collaboration and workflow management issues, Microsoft technologies provide a rich functional environment for sales and service functions within the manufacturer and their retail channel.
Our solutions include Sales force and Field Service CRM tools, Dealer Portals, DMS platforms, integrated mobile solutions for sales and service staff, and advanced warranty analytics. Microsoft’s latest Windows 8 touch-enabled devices deliver an immersive experience at the point of sale.
In the backend, Microsoft partner solutions drive Service Lifecycle management, Spare Parts Pricing Management, and Contract Lifecycle Management, delivering significant process improvements, optimized operations, strengthen risk management and clear contributions to the bottom line.
Benefits experienced by Discrete Manufacturers using Microsoft technologies include:
  • Productivity improvements
  • Reduction in annual IT cost
  • Contribution to strategic growth via greater revenue
  • Increased dealer loyalty and customer service level
  • Improved responsiveness to market demand
Key Microsoft technologies supporting Sales & Service:
Microsoft Dynamics CRM helps manage the relationship with customers from marketing through purchasing and ownership – the Sales staff and service teams in the dealers, the OEM’s Contact Centers
Microsoft Dynamics xRM improves management of the many different entities involved, such as the NSCs, and service suppliers across the lifecycle including Brand management agencies, Dealer Service Providers, and Transportation companies
Microsoft Dynamics AX/Navision as the ERP engine within Dealer Management Systems
Microsoft SharePoint for the enterprise portal, collaboration; document management and business intelligence solutions that help provide role-based access and real-time visibility to consolidated product and business information.
Microsoft Office Enterprise Project Management to bring management and control to project management processes; helps align people, investments and work with business priorities; manage portfolios; and create effective communication and collaboration across the organization.
Microsoft SQL Server 2012 is a cloud-ready information platform that helps bring sales & service data together from virtually any source within an organization and enables breakthrough insights across the organization. It also supports simple ad hoc analysis and sophisticated predictive analytics, and is used to publish highly formatted and interactive reports integrated with familiar Office tools (Excel, PowerPivot) that make data easily accessible to a large number of people.
Microsoft FAST Search Server provides broad and powerful search capabilities, including contextual search, whereby search results can be personalized based on role, job, function, or other user requirements.
Microsoft Lync is an enterprise-ready unified communications platform, fully integrated with Dynamics CRM and Microsoft Office. With Lync, users can keep track of their contacts’ availability; send an IM; start or join an audio, video, or web conference; or make a phone call—all through a consistent, familiar interface.
Windows Azure provides an open and flexible cloud platform with virtually unlimited compute and storage scale that enables you to quickly build, deploy and manage applications across a global network of Microsoft-managed datacenters. You can build applications using any language, tool or framework. And you can integrate your public cloud applications with your existing IT environment.
Windows 8 is Windows reimagined and reinvented from a solid core of Windows 7 speed and reliability. It's an all-new touch interface, perfect for the immersive experiences consumers are seeking when in the showroom. It's a new Windows for new devices.

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