It’s quite exciting when you think about how mobility has changed the customer experience. You can buy almost anything, from anywhere, any time of the day.
64% of hotels now offer free wireless Internet (WIFI) to guests, which has become one of the, if not the, most sought after amenity for hotel guests worldwide, whether traveling for business or leisure.
Over the past quarter, I attended the traditionally busy season of retail user and industry conferences. Each conference offered a unique set of retailer stories and perspectives on ways to solve retail industry’s growing problems with data and its’ myriad of marketed ways to solve these problems by harnessing ‘Big Data’.
The Autumn 2014 issue of Speak magazine looks at how the internet of things will change the way market goods are bought and sold, and explores how Microsoft partner, OSC, helped Dixons Retail to transform the way its employees work together.
Tapping into the Internet of Things (IoT) mega-trend is becoming table stakes for businesses wanting to compete in virtually any industry. Retailers who want to maximize sales and optimize customer service need to equip sales staff to become brand and customer champions, optimize operations to meet customer expectations, offer interactive, differentiated in-store experiences—and much more.