Hospitality & Travel

Microsoft's Viewpoint

Deskless Productivity
Companies are constantly looking to get the highest level of productivity from their workforce that sits on the front line of customer service and sales, and that constitutes their single largest controllable expense. In order to delight guests and travelers, associates need access to information, the ability to aid a customer and the tools to complete tasks efficiently. However, many of these workers do not have a “desk” or a PC dedicated to them and today, guests often have more information than the employee. The Deskless Productivity solution addresses these issues. With the advent of cloud based productivity solutions that can be accessed from mobile devices, from browsers at home, and from shared PC workstations in stores, “deskless” can now benefit from the advantages of modern productivity solutions that save time, save money, increase sales readiness, and improve compliance as well as providing a better customer experience.



Solution Information

Customer Stories



Airline Uses In-Flight Mobile Application to Enhance Customer Service, Crew ManagementRead MoreWatch Video
The Hongkong and Shanghai Hotels Limited

The Hongkong and Shanghai Hotels Limited

The Hongkong and Shanghai Hotels Reduces Costs and Increases Efficiencies with Microsoft Office 365Read MoreWatch Video


Airline Aims to Save Millions, Shorten Airport Waits with Cloud-Based Mobile ServicesRead More