Hospitality & Travel

Microsoft's Viewpoint

Guest/Passenger Experience
Solutions for connected guest/passenger experiences help to tie together all aspects of the experience across all systems. By applying a common infrastructure that unifies previously disparate systems, these solutions help to maximize the guest touch, deliver personalized services, and build loyalty. The improved connectivity empowers employees to leverage customer data and trends in order to increase revenue with targeted marketing and promotions as well as rapid response to new service streams and channels.
  • On-property technologies may include in-room or property-wide distribution of media such as video-on-demand, music, room service, environmental controls, and digital signage.
  • Common area interactivity with kiosks and other types of entertainment and information consoles can encourage social interaction and community among guests.
  • Off-property connectivity allows remote guest interaction from any device - perhaps to check in, download a boarding pass, or register for an event. It also enables guest-targeted advertising, personalized per previous interactions and preferences.
  • Social networking capabilities enable you to keep in touch with guests after their stay, to create communities and promote collaboration amongst group travelers, and to deliver personalized marketing offers.
  • Journey management connects you with travelers as they research, plan, book, and manage travel in real-time from any device. It delivers a superior customer experience with robust supplier merchandising tied to customer intelligence and streamlined payment processing.



Solution Information

Customer Stories



Airline Uses In-Flight Mobile Application to Enhance Customer Service, Crew ManagementRead MoreWatch Video
Avis Budget Group

Avis Budget Group

Avis Budget Group Delivers Unique Mobile App in Only Four MonthsRead More
MICROS Systems, Inc.

MICROS Systems, Inc.

Hospitality Technology Leader Centralizes Software, Creates Rich User ExperiencesRead More