The highly competitive telecommunications industry is undergoing rapid changes in its traditional operating model and customer experience management has become critical to success. Communications Service Providers (CSPs) view customer experience management as a key differentiator, central to their strategy to improve customer satisfaction, loyalty and retention, and drive new revenue streams.
Increased competition and fast changes in technologies have made customer satisfaction an extremely important KPI for Communications Service Providers (CSP).
This year’s CES show featured a large number of IoT products. A recent survey results show that enterprise IoT may be growing even faster.
The Microsoft Communications & Media team just wrapped up a busy week at the TM Forum Digital Disruption 2014 event in (mostly) sunny San Jose, CA.
We’re at TM Forum Live! in Nice, France this week talking about topical issues of interest to Telcos who are reinventing their businesses to become digital service providers—among them, big data.