Microsoft in Telecommunications

Microsoft in Telecommunication blog explores the current opportunities and challenges communication service providers (CSPs) are facing in today’s constantly connected society. Engage in conversation with industry leaders as we discuss solutions to overcoming industry obstacles.

Latest Posts

2.12.2015Johan Norvik, Director of Business Development, Communications Industry, Microsoft
The highly competitive telecommunications industry is undergoing rapid changes in its traditional operating model and customer experience management has become critical to success. Communications Service Providers (CSPs) view customer experience management as a key differentiator, central to their strategy to improve customer satisfaction, loyalty and retention, and drive new revenue streams.
2.2.2015Johan Norvik, Director of Business Development, Communications Industry, Microsoft
Increased competition and fast changes in technologies have made customer satisfaction an extremely important KPI for Communications Service Providers (CSP).
1.20.2015Rene Sotola, Vice President, Consulting Services, CGI
This year’s CES show featured a large number of IoT products. A recent survey results show that enterprise IoT may be growing even faster.
12.17.2014Rick Lievano, Worldwide Director of Industry Technology Strategy for the Microsoft Telecommunications Sector
The Microsoft Communications & Media team just wrapped up a busy week at the TM Forum Digital Disruption 2014 event in (mostly) sunny San Jose, CA.
6.10.2014Rick Lievano, Worldwide Director of Industry Technology Strategy for the Microsoft Telecommunications Sector
We’re at TM Forum Live! in Nice, France this week talking about topical issues of interest to Telcos who are reinventing their businesses to become digital service providers—among them, big data.
6.10.2014Jim DeMarco, Chief Technology Officer, Redknee
I find it appropriate that the title of this year’s Telemanagement Forum in Nice, France is “TM Forum Live!” It’s not because previous ones were dead, I assure you. Rather, it’s that everything in telecommunications has gone live-time. Long-planned, carefully scripted marketing campaigns and customer business operations for Communications Service Providers (CSPs) have become irrelevant thanks to smart devices, consumers who are constantly online, and information that is easily accessed over the Internet. We live in a rapidly changing world where human beings are constantly connected: in command, informed, social, and always on. Fundamentally, customers have gone live, and CSPs need to catch up to this pace.
5.5.2014Bonnie Jeanne Maher, Director, WW Telecommunications Industry, Microsoft Corporation
We aren’t doing this alone; we are working with partners and empowering customers to use the Azure cloud as a simple extension of their existing datacenters. This means customers can enjoy the benefits of higher security and improved economics as they extend their private networks to Azure.
3.31.2014Eric G. Troup
“Digital Transformation” is a term often applied to the telecommunications industry today. Traditional telecom lines of business have been experiencing declining margins in the face of fierce competition, market saturation and commoditization. At the same time, disruptive ‘over the top’ alternatives have held global telecom revenues flat in 2013 at about $1.7 Trillion worldwide…
1.21.2014Bonnie Jeanne Maher
The start of the New Year has brought the usual slate of annual predictions on what’s hot now, what’s new and what’s next for the industry. Mobile, cloud, social and big data technologies continue to be key catalysts driving change and innovation and transforming the way we communicate, create and access information…
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