We’re at TM Forum Live! in Nice, France this week talking about topical issues of interest to Telcos who are reinventing their businesses to become digital service providers—among them, big data.
I find it appropriate that the title of this year’s Telemanagement Forum in Nice, France is “TM Forum Live!” It’s not because previous ones were dead, I assure you. Rather, it’s that everything in telecommunications has gone live-time. Long-planned, carefully scripted marketing campaigns and customer business operations for Communications Service Providers (CSPs) have become irrelevant thanks to smart devices, consumers who are constantly online, and information that is easily accessed over the Internet. We live in a rapidly changing world where human beings are constantly connected: in command, informed, social, and always on. Fundamentally, customers have gone live, and CSPs need to catch up to this pace.
We aren’t doing this alone; we are working with partners and empowering customers to use the Azure cloud as a simple extension of their existing datacenters. This means customers can enjoy the benefits of higher security and improved economics as they extend their private networks to Azure.
“Digital Transformation” is a term often applied to the telecommunications industry today. Traditional telecom lines of business have been experiencing declining margins in the face of fierce competition, market saturation and commoditization. At the same time, disruptive ‘over the top’ alternatives have held global telecom revenues flat in 2013 at about $1.7 Trillion worldwide…
The start of the New Year has brought the usual slate of annual predictions on what’s hot now, what’s new and what’s next for the industry. Mobile, cloud, social and big data technologies continue to be key catalysts driving change and innovation and transforming the way we communicate, create and access information…