With more than 130,000 employees in 24 countries, Telefónica is enabling and transforming the employee experience related to collaboration, providing a much faster, intuitive way with a seamless cloud-based digital integrated experience.
The Telecommunications industry is entering a new period of major transformation. Software Defined Networking (SDN) and Network Function Virtualization (NFV) bring cloud computing to Communications Service Provider networks and distributed computing to Digital Service Providers.
The highly competitive telecommunications industry is undergoing rapid changes in its traditional operating model and customer experience management has become critical to success. Communications Service Providers (CSPs) view customer experience management as a key differentiator, central to their strategy to improve customer satisfaction, loyalty and retention, and drive new revenue streams.
Increased competition and fast changes in technologies have made customer satisfaction an extremely important KPI for Communications Service Providers (CSP).
This year’s CES show featured a large number of IoT products. A recent survey results show that enterprise IoT may be growing even faster.