The telecommunications industry experiences ongoing consolidation and faces countering regulatory moves that promote new entrants. In emerging markets the industry has continued to growth whereas in developed markets growth slowed during the crisis and demand has matured. Revenue mix continues to shift to data creating the requirement to invest in spectrum, networks and wireless infrastructure but with increased risk due to competition in data services from over-the-top (OTT) service providers in the Cloud and cable companies. This combination of cost pressures, regulatory incentives to competition, requirements for large investments, and the need to launch and support new services result in the need for IT solutions to improve customer service and service management and operations.
Network Operators must transform their operations and business models to accelerate innovation, reduce costs, and strengthen their competitive position. Business and Operations Support Systems (B/OSS), which often include legacy applications that have been loosely coupled over time, represent a significant transformation opportunity for Network Operators because they impact the ability to bring new services to market quickly, reduce costs, and improve customer experience. Microsoft, in concert with its Partners, delivers flexible B/OSS solutions that span billing and real time charging, service fulfillment, service assurance, service delivery platforms, and network management and scale to meet the requirements of Tier 1, Tier 2, and Tier 3 Network Operators. Microsoft + Partner allow Network Operators to:
- Reduce time-to-market for new services
- Quickly respond to emerging consumer trends or competitor offerings
- Monetize existing assets and lower total cost of ownership
- Create streamlined processes that deliver a more seamless customer experience
- Deliver next-generation cloud-based services that can be consumed by any device, anytime, anywhere
- Increase productivity by leveraging Microsoft products with familiar, easy-to-use interfaces
- Optimize their infrastructure with Micrsoft platforms on-premise and on the the Cloud
- Benefit from Microsoft’s participation in industry standards organization, such as the ITU and the TeleManagement Forum
Microsoft + Partner solutions for B/OSS contribute to Network Operators bottom-line results – through solutions that provide greater choice, improved flexibility and faster time-to-market with lower total cost of ownership.